IT Lead/coordinator

3 days ago

Solihull, United Kingdom With Wise Full time

“The Wise mission is to improve self-employment, for both the individual and the companies that engage them, through technology and services.”_

We are looking for an experienced IT Lead/Coordinator to create, lead, and deliver on the IT strategy for Wise including its infrastructure, security and ISO requirements, as well as providing the day-to-day delivery of internal IT support to all staff. This is a newly created role, giving the role-holder full autonomy to shape the IT function.

**How you’ll spend your time.**:

- Take the lead on the office IT infrastructure, including networks/internet and hardware such as printers and scanners
- Work alongside Directors, HoDs/Managers to understand IT requirements for the future growth of the business
- Take technical lead of hosted websites, ensuring that all day-to-day maintenance is carried out including the installation of plug-ins and updates
- Support the business in coordinating the ISO and legal compliance of Wise’s IT infrastructure
- Work with the People & Talent teams to ensure that all employees have completed security awareness training
- Create, monitor and evaluate business continuity and disaster recovery plans, ensuring that risks are mitigated where possible
- Create, audit, and maintain physical asset registers
- Liaise with the People & Talent Managers in order to understand recruitment pipelines so that equipment can be ordered in advance
- Ensure that laptops are set up ready for new starters, with all appropriate software and licences created and logged in
- Ensure that all leavers have returned equipment, including accessories and consumables prior to leaving and the People Team are informed where this isn’t possible
- Investigate, diagnose, and resolve computer software and hardware faults, including working with employees to resolve faults they encounter and obtaining replacement or specialist components, fixtures, or fittings where required

**We Improve Self Employment.**:
How do we do it? With world-class products and unrivalled service. We are changing the game, giving the self-employment industry tech they’ve never had, benefits they could never access, and bullet-proof protection. Over 250 companies use Wise, and in 2021 we have experienced a 250% growth in users, and we're just getting started. Make a Wise choice and join a super ambitious team with a rewarding culture and exciting product roadmap.

**Our Culture.**:
Everyone in the Wise team is involved in our company’s vision and success. Building the best products means we need the best team, we’re really proud of the team we’ve built so far and want to continue that growth. We’re looking for passionate and collaborative self-starters that like to get things done and know how to have fun while doing so. In return, our team is rewarded, recognised, and celebrated

**Sounds great right? However, I bet you’re thinking “but what skills do I need for this role?”**:
Quite simply, we want to work with people who can overcome complex problems by making them look easy. We’re passionate about investing in people and below are some of the attributes you may already have:

- Experience in leading on and managing an all-round IT function - essential
- Experience in infrastructure design - essential
- Knowledge of issuing and managing HTTPS/TLS certificates - essential
- Experience with hosting, administrating and upgrading WordPress sites - essential
- A basic understanding of setting up and managing domains in AWS - desirable
- Experience of working with Google Workspace - desirable
- Ability to develop a comprehensive understanding of all business plans, and relate that knowledge to identify operational and IT-related initiatives - essential
- Excellent written and verbal communication skills — including the ability to effectively communicate concepts to technical and non-technical audiences
- Strong skills as a negotiator, to facilitate commitment to change and service improvements with the appropriate level of judgement and maturity
- A high degree of initiative, dependability, and ability to work with little supervision

**Salary & benefits.**
- Basic salary - £25,000-£35,000 per annum (depending on experience)
- Company bonus (discretionary) - up to 10% of your annual salary
- 5 weeks (25 days) annual leave + bank holidays + your birthday off
- Private medical insurance (post-probation)
- Flexible working hours and a hybrid work environment (3 days in the office, 2 at home)
- Monthly socials and team lunches
- Gym membership contribution up to £50

**Bottom line.**

We’re offering an amazing opportunity to support us and our clients to help solve their problems and ensure their satisfaction while they have an active account with us.

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