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Collections Agent

4 months ago

Manchester, United Kingdom Oodle Finance Full time

**Collections Agent**

*** Manchester - City Tower

£25,000 - £30,000 p.a. plus yearly bonus
- Monday - Friday 9am - 6.30pm (1 hour lunch), one Saturday in every 3 from 9am - 1pm (37.5 hours per week) - hybrid working

**You must have 8-12 months of Collections/arrears management experience for this role**

*** Our perks**
- 25 days holiday plus bank holidays increasing to 28 days after 3 years service.
- Hybrid working - you'll be able to split your time between working in the office and at home.
- Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme).
- ‍Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers.
- Healthcare plan - free healthcare via Vitality for you and your family. You'll receive money back on health appointments e.g. dental, optical and more.
- Pension - Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
- Free breakfast, drinks and fruit in the office - you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
- Employee discounts - discounts you can access anywhere, anytime for all major shops.
- 1 day volunteer day per year - an opportunity to give back to the community each year.

**Oodle - who are we**?

Our mission is to be the UK's simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence

We are a team of 450 people located in Manchester, Oxford and London. Over the past 6 years, we've supported 10,000's of customers on their car buying journey and know 2023 is shaping up to be another exciting year

**The Role**

**Collections Agent at Oodle Car Finance.**

The Payment Support Team at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

If you are passionate, driven and committed to providing a first-class customer experience, we'd love to hear from you.

At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company who will support your career and be part of a positive and dynamic team.

**What you'll be getting up to**:

- Dealing with telephone queries from customers who are experiencing financial difficulties
- Having great conversations with customers to find suitable payment solutions for any missed payments
- Setting up payment plans and working with other specialist teams to support the customer
- Displaying compassion and understanding towards customers in vulnerable circumstances
- Recording conversations and administrative actions within the relevant systems
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Identify and raise any risks with your line manager

**The role will be a great fit if**:

- Previous experience of working in a similar Payment Support/Collections/Recoveries role
- Excellent communication and listening skills, both verbal and written to effectively interact with our customers
- Strong knowledge of financial principles and understanding different ways of supporting our customers
- A desire to support our customers to improve their financial health
- Ability to proactively manage and prioritise caseload in line with KPIs.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

***‍** Hiring Process**
- ️ Initial screening (30 mins)

Capability and values interview (1 hour)

*** Our Values**

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler's mind when making business decisions.
- Embrace being human - empathy and diversity make us stronger
- Strive for awesome - it's awesome when we do better every day
- Everyone's a builder - we're in this together and we win as a team
- Bravely honest - we're honest with ourselves and everyone else
- Think customer - they're at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our 'Oodlers' who strive to make positive impacts to our cultures.