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Telephone & Administration Volunteer

1 month ago

Airdrie, United Kingdom British Heart Foundation Full time

Are you happy to chat on the telephone and can get by on a PC? Looking for administration or customer service experience? With support from the shop team you will be the first point of contact for customers, helping them with any phone or face to face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme.

This is a busy front of house role for those who like to be in the thick of it, and makes a huge difference in helping us raise funds to beat heartbreak forever.

Say hello to the team:
Funding for researchers begins at your local charity shop. Now, more than ever, we are in urgent need of volunteers to enable us to continue our life saving research and help the 7.6 million people in the UK living with heart and circulatory diseases. This wouldn’t be possible without our fantastic volunteers.

Our team is welcoming and friendly, and we love meeting people from all walks of life.

Typical tasks include:

- Dealing with over the counter, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Being organised and able to follow administration procedures accurately
- Providing good customer service and assisting the shop team and Manager

You get a lot from volunteering too:

- A chance to work in a friendly team, make new friends & meet a diverse group
- The feel-good factor of helping the British Heart Foundation beat heartbreak forever
- The time to develop your confidence and interpersonal skills
- The ability to gain valuable retail experience to add to your CV and learn new skills
- Flexibility to fit with your lifestyle around your other commitments
- Reasonable travel reimbursed in agreement with the Manager
- 25% volunteer discount on donated goods

Here's a little bit more about us:
The BHF is here to Beat Heartbreak Forever. We are working towards a world free from the fear of heart and circulatory diseases. By 2030, we want to see advances across the spectrum of heart and circulatory diseases; to prevent these conditions from developing and we want those with existing conditions to have better, longer lives.

**Job Types**: Full-time, Part-time, Volunteer

Schedule:

- Day shift
- Weekend availability

COVID-19 considerations:
We are COVID-secure, following current Government guidance. We provide sneeze screens at till-points, hand sanitiser, disinfectant and face coverings. We maintain a strict cleaning schedule and social distancing in our shops/ stores.

Work Location: One location

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