Technical Services Manager/ Operations Manager

2 months ago

Barnsley, United Kingdom Glu Recruit LTD Full time

**Ref:181**

**Role**:Technical Services Manager/ Operations Manager

**Salary**:DOE

**Location**:Elsecar (Office Based)

**Working days**:Monday to Friday
- 37.5 hours per week (flexible start and finish times between 8am-5:30pm)

**Benefits**:
25 days annual leave + Bank Holidays

Extra day of annual leave per year of service (maximum 5 days)

Pension increase

Long term sick pay after 1 year service

Healthcare cover

Life insurance

**E-learning modules for personal development**

**OVERVIEW**

Our client is the UK’s largest provider of Clerk of Works services. Based within their Head Office in South Yorkshire, they require a commercially minded and organised individual to manage the allocation of work assignments to their team of inspectors onnumerous projects in locations throughout England, Wales, and Scotland. You will be responsible for managing a small head office team and assist with enquiries from clients and inspectors, so you will be expected to have construction related knowledge andexperience. The main responsibility of the team is to ensure that secured workload is resourced by either existing inspectors or proactively recruiting suitably qualified individuals. The team engages with clients to co-ordinate the extension of contract termsand provision of holiday cover, as well as monitoring the inspection reports and maintaining their high level of service. There will be limited travel to visit clients, assist with inductions for new inspectors and visit sites to ensure the company processesand procedures are working at their optimum and build client relationships. Their aim is to maintain their valuable reputation as a leading provider of clerk of works services on a wide variety of projects and the role will enable the successful applicantan opportunity to be involved with many prestigious construction projects and be part of a welcoming and professional team.

**MAIN RESPONSIBILITIES**
- Analysing internal processes, and creating strategies for service delivery optimisation
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Managing and continuously improving documentation provided to and produced by the on-site staff (induction, reporting, contracts etc)
- Ensuring technical data of reports is to a high standard
- Support the management of the on-site staff workload
- Overseeing the logístical requirements of a project and ensuring we meet contractual conditions of performance
- Ensure appropriate rates agreed with on-site staff
- Ensuring projects are audited at regular intervals checking that the Clerk of Works do the hours they are contracted to, jobs are carried out to fee budget, extensions are agreed where required, we are in receipt of reports and client satisfaction
- Monitor Reports Received Schedule and chase up any non-submissions
- Building strong relationships with teams and stakeholders to enable effective communication between all parties
- Taking ownership of any project related customer complaints, leading and coordinating resolution between all parties
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Managing the recruitment process across Hickton Quality Control to ensure the workforce suits workload levels
- Plan ahead to prevent problems and resolve any emerging ones
- Sourcing new Clerk of Works and interviewing them (with technical support)
- Continuously improve the Recruitment Plan in line with the Business Plan and workload
- Ensuring inductions and audits are carried out for new starters
- Negotiate terms of agreements, draft contracts (HR support)
- Assess performance of Clerk of Works and carry out appraisals
- Attending interviews for projects, pre-contract meetings and follow up meetings on-site
- Assist Bid team with tender documentation and rates
- Assist telephone sales and marketing with contacts made on-site with clients,consultants,and contractors
- Working closely and pro-actively with the commercial manager facilitating a smooth and robust handover of awarded work
- Providing accurate and regular reports to the management on performance of the Resource Team and contribution to monthly KPI’s
- Line Management to Resource team
- Setting targets, objectives and responsibilities for all supervised staff
- Identifying and organising any training needs for members of the team
- Attend and contribute to management meetings

**Desirable attributes**:

- Recruitment experience
- Construction industry experience
- Strong leadership skills
- Resource management experience
- Negotiation skills
- Good organisational skills
- Technically minded
- Enthusiastic and driven to succeed
- Good at building strong relationships
- Commercially aware
- Able to communicate with diplomacy and be open to suggestions from others.
- Willing to travel.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

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