111 Service Advisor

2 weeks ago


Gillingham, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

**111 Service Advisor - Gillingham**

**_The SECAmb 111 service is currently expanding, and we need dedicated and passionate Service Advisors to join our team. _**

As a Service Advisor, you will be answering calls from the general public, which will include:

- Repeat prescription requests
- Call backs from patients escalating queries from previous calls with the service
- Escalating clinical concerns to our Health Advisors
- Chasing the Out of Hours providers for resolutions for patients

You must be able to solve routine problems and make straightforward judgments quickly and professionally.

We will provide full training in a warm, friendly environment in our NHS 111 Contact Centre in Gillingham



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