Document Production Workflow Coordinator

4 weeks ago

Leeds, United Kingdom Wlliams Lea Full time

Document Production Workflow Coordinator

**Salary**: £29,000 per annum plus 20% shift allowance for weekend work (£34,800 total)

Start date: September 2023

Location: Darwin House, Leeds Valley Park, Savannah Way, LS10 1AB

Contract: Full Time, Permanent

Shifts: 40 hours per week, Friday to Monday 11am until 10pm operational hours, with 1 hour unpaid lunch break

Work model: on-site

Williams Lea seeks a Document Production Workflow Coordinator to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role:
The Document Production Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level.

Key responsibilities include:

- You will be required to intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
- You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
- You will act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
- You will identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.

Personal attributes
- Proofreading experience preferably in a legal, banking or large corporate environment preferred
- Intermediate knowledge of MS Word, Excel, and PowerPoint desired
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced, team environment
- Strong attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- Must have good organizational skills
- Ability to handle sensitive and/or confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Excellent verbal and written communication skills.
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay

Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

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