Operations Executive
1 day ago
Job role: Operations Executive (office-based)
Location: Reading
Type: Permanent
Start Date: ASAP
**Salary**: £21,000-£23,000 (dependent on experience) + training + company benefits
An excellent opportunity has come up with a growing, global company who specialises in business innovation and business change. Are you focused, self-motivated and are you looking for your first step into a full-time role? If so, this could be the perfect opportunity for you
**Purpose of the role**
- To act as the single point of contact for general administration of the office
- To act as the single point of contact for Service Delivery services
- To proactively manage the office environment and hosting of delegates / guests to the office
- To assist with Credit Control as necessary
**Service Delivery & Services**
**_Key activities _**
- To ensure revenue forecast and utilisation spreadsheet is maintained as required
- To ensure the maintenance and accuracy of the Work Schedule
- Collate all timesheets from employees / consultants
- Collate all expenses
**_Consultancy _**
- Raise RFI (Request for Invoice) for all Delivery work and pass to Finance
- In co-ordination with Operations facilitate a Lecturer/Consultant to each project
- Arrange and book travel & accommodation for consultants
- Record all timesheets and record delivery staff utilisation on a monthly basis
**_Education _**
- Manage the end-to-end processes for all training courses
- To process all incoming course bookings up to invoicing, take payments where appropriate
- Advise customers of transfers and cancellations
- Assist Marketing in the Scheduling of the yearly Public Course Schedule
- Where necessary source venue for public training course
- Pro-actively liaising with onsite contacts, acting as “Pink Elephant Co-ordinator” providing end-to-end single point of contact for customer
- Following delivery raise RFI (Request for Invoice) and pass to Finance
**_Portfolio Accreditation_**
- Arrange and maintaining Lecturer accreditation with the Examination Bodies
- Maintain Course accreditation with Examination Bodies
- Maintain regular communication with associate trainers and ensure Competency Matrix is up to date
- Ensure courseware is kept up to date
**Required skills and qualifications**:
- A self-starter with good administration and organisational skills.
- You must possess clear communication skills, both written and oral, display own initiative and be able to manage your workload.
- You will need to show discretion, be able to multitask, act professionally and be able to schedule and plan, showing a high level of accuracy and attention to detail.
- You will possess good knowledge Microsoft Office skills, especially Excel, Word and Outlook.
- You will also be confident, flexible, self-motivated, team-orientated, whilst being persistence but possess an element of patience.
- You will need a Bachelor’s degree or equivalent to be considered for this role.
- Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology._
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Reading: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Administrative: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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