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Business Administration Specialist

4 months ago

Basildon, United Kingdom DB Schenker Full time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

**Join Our Team as a Business Administration Specialist in Basildon**

**Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where attention to detail is crucial?** We are currently seeking a dedicated Business Administration Specialist to join our team in Basildon. If you have previous experience in logistics administration or customer services, and possess strong organizational and communication skills, we would love to hear from you.

**Location: Basildon**

**Hours Monday to Friday 09:00-17:30**

**What will you be doing?**
- Facilitate seamless communication between clients and operational functions for administrative tasks.
- Ensure accurate execution of all documents in compliance regulations.
- Complete documentation promptly and accurately, meeting expected time frames.
- Update customer tracking status reports for efficient monitoring.
- Maintain effective communication with customers and team members.
- Proactively organize workflow to meet customer deadlines.
- Respond promptly to customer inquiries and resolve any issues efficiently.
- Attend scheduled customer meetings as required.
- Handle pricing and quotations at branch level.
- Provide support to the Team Leader and Business Service Manager.
- Monitor the performance of designated client base.
- Oversee bookings from stage to successful delivery.
- Provide regular updates on events that may impact the business or customers.
- Ensure documentation compliance according to regulations.
- Develop strong working relationships with internal and external customers.
- Meet deadlines for financial mid/end-of-month GP reports.

**About You**:
To excel in this role, you should possess the following qualifications and attributes:

- Previous administration experience in the logistics industry or customer services.
- Ability to work effectively under pressure and meet strict deadlines.
- Knowledge of customs processes is desirable.
- Strong coordination skills to manage workload efficiently and support department goals.
- Excellent communication and relationship building skills.
- Ability to integrate and influence across the business.
- Positive attitude and proactive approach to problem-solving.
- Drive for performance and achieving targets.
- Familiarity with FCL Operating System and ASM (Automated Systems for Customs Data) is desirable.

**What We Offer**:

- Joining our team comes with several benefits and opportunities for professional growth, including:

- Full training and continued professional development to ensure compliance with regulatory requirements.
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25), plus a day off for your birthday.
- Pension scheme with up to 6% matched employer contributions.
- Clear career paths and development opportunities.

**Next Steps**:
**Benefits**:

- We’re strong believers in continual training and development for our people. After all, your success is our success.
- Our vacation and leave policies reflect our belief in proper work-life balance.
- See the world with DB Schenker If you’re searching for an international challenge, we offer plenty of opportunities.