Research & Insight Associate Director

7 months ago

London, United Kingdom Switchee Full time

**Base pay**:£60k-70k

Principal level as per our Career Development Framework.

**Bonus**:10% depending on company performance

**EMI Share Options**: £10,000

We've calculated this compensation in line with our Benchmarking Philosophy.

Opportunity for an Associate Director of Research & Insights to join a high-growth technology start-up focused on eliminating fuel poverty and improving living standards in social housing through data insights.

**Role**:Associate Director of Research & Insights

**Reporting to**:Head of Customer Success

**Location**:This is a remote-first role with compulsory attendance of Quarterly Company Offsite days.

**Our mission**

At Switchee, we believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper.

One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can’t afford to heat their homes, and live in cold, mouldy properties they can’t be proud of.

We believe that radical innovation in internet-connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That’s why our products are built not just on great technology, but on an understanding of what people want from the space they live in.

This approach led us to reimagine the most mundane household object: the thermostat, into a product that automatically reduces energy bills, looks great, and offers control to those who want it. We are also revolutionising the way social landlords manage their housing stock with an obsessively tailored SaaS property dashboard and handy alerts on things like when the boiler is going to break.

Our goal is to perfect the ultimate connected hub for the social home. It’s going to revolutionise the way residents interact with their homes and landlords manage their properties.

**Your responsibilities**

This is a seminal role for Switchee and is a critical part of our growth strategy.

As the Research and Insight Associate Director, within the Customer Success department, you will be responsible for bringing the data & insight story to life for our customers, helping cement Switchee’s value, and ensuring Switchee remains a ‘must-have’.

You will provide inspiration to the Customer Success Managers, as the bridge between the analysts and customers, to tell the right stories at senior and strategic level, whilst coordinating with the commercial owner to support the commercial objectives for each assigned customer.

Switchee has had great success in working with individual Housing Provider departments to invest in and deploy the Switchee solution. However, we have found that the key to Enterprise scale customer relationships is working with, and challenging, the Executive and Senior leadership teams of housing providers from the outset, with genuine insight that helps them understand the challenges they face in delivery of their strategic outcomes.

You will need to possess the gravitas to engage with Academics, C-level and deliver thought leadership as a peer at sector events. You are curious and will understand influences and drivers of the sector (both current and future). You will be research driven with the ability to pick out the insight and trends from Switchee data within the context of the sector influences at large.

At Switchee your growth and development will be the focal point for your quarterly performance and progression conversations with your manager. We will encourage you to reflect on our Career Development Framework to enable you to grow in line with your scope of role and responsibilities. Our CDF is divided into levels where a selection of expected behaviours describes your ability to move up on the career ladder for your role. We have had 20% promotions in the last 12 months, and our manager: employee ratio is 1:3.

**The Role**:

- Work within an assigned set of existing customers to explore their research and insight needs using Switchee data to realise these.
- Assist and help define the customer Strategic Account Plan with the customer commercial lead.
- Lead small and mid-sized bespoke research and insights projects. Run large-scale projects with support from SLT.
- Create impactful stories based on both Switchee and external data delivered in high quality presentations for customers, the wider housing sector and government.
- Coach and mentor the Data team and Customer Success Managers on research best practices.
- End-to-end project management - ensure projects meet key milestones, on budget and client is delighted with quality deliverables.
- Lead in brainstorm and execution, both at the beginning of the project for questionnaire/discussion guide design; and on the back end with analysis, story-boarding, and reporting
- In partnership with the commercial lead for the

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