Market Researcher

6 months ago

London, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Nutmeg is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. Launched in September 2012, Nutmeg now manages over £5bn on behalf of over 200,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice.

Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase’s digital bank in the UK.
- Nutmeg has a team of over 240 employees;
- offers award winning stocks and shares ISA, Junior ISAs and Lifetime ISAs, as well as personal pensions and general investment accounts; and
- provides financial planning and advice alongside our award-winning client services team.

However, we see this as just the start. We’re planning an exciting new series of improvements and integrations and want people who are passionate about helping us build the bank of the future.

Research & customer focus is key to our success, past, present and future. We’re growing the team and are now looking for an experienced Market Researcher to join us.

This role will be focused on the Investments part of our business in the UK. For now that comprises of Managed Investments and Financial Planning but may also include future investment products as well. _. _

**Role**
- Deliver actionable consumer insight based on primary research in order to support and drive effective customer led decision making and resolve the core business questions
- Lead, advise and deliver on the appropriate strategic research projects (and with partner agencies)
- Work with internal squads to determine best possible project support and identify research needs
- Design and execute ad hoc qualitative and quantitative research projects in addition to ongoing tracker studies
- Communicate and integrate consumer insights to inform our strategy, marketing campaigns and product and design
- Manage and optimize relationships with our research agencies
- Champion a customer-centric approach within the business
- Build and nurture relationships across the business (Including Design, Product, Marketing and CX) to understand our key issues and pro-actively develop market
- and consumer insight

**Responsibilities**
- Build thorough market and consumer insight through a series of qualitative and quantitative research initiatives, published research and internal data sources
- Proactively initiate and execute new initiatives where relevant - from tackling specific business queries to exploring trends for forecasting purposes - may include agency hire, recruitment, proposal, questionnaire development (overseeing) execution (by agency / internal) and interpretation of the results.
- Note some research will be done in house and some via third party agency suppliers
- The role should actively manage the process from start to finish using best practice throughout
- Deepening relationships with customer focused counterparts in other parts of CX including User Research VOC and Analytics
- A key part of the role will be to ensure the consumer and market insights are communicated to all the relevant teams in a clear and engaging fashion
- Part of the communication process should also stimulate future research projects - enabling internal stakeholders to understand how research can influence and enhance the customer experience and drive business performance
- Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation

**Requirements**:

- Proficient in all parts of the research lifecycle, to include: briefing, recruitment specifications, questionnaire/discussion guide design, coordination of analysis, synthesis of findings, communication of findings
- Experience in a digitally-led and consumer-facing business is a plus
- Experience in Financial Services, Investments or Banking is not required, but you will need to immerse yourself in this world with passion and curiosity.
- Critical-thinking and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Comfort launching and iterating quickly and using data
- Passion for championing the customer/user

**What we can offer**
- Competitive salary and bonus package
- 27 days annual leave
- Exciting, inclusive culture
- Support and opportunities to develop your skills and career
- Annual volunteering day
- Extensive financial, health and parental benefits
- Private healthcare
- Generous employer pension contribution

If this sounds like an interesting opportunity to you, let’s chat Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent cor

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