Customer Service Member

5 months ago

Newtownabbey, United Kingdom VANRATH Full time

Fantastic opportunity for a **Customer Support Member** to join a thriving Financial Services organisation that offers some of the best benefits on the market.

This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a leading organisation.

This role will be based in **Glengormley.**

**Salary**

£21,200 + Bonus & Progression Opportunities + Up to 20% Employer pension + 37 Days Holiday + Tonnes more fantastic benefits

**Responsibilities**:
You will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customer’s expectations.
- Act as a first point of contact, offering a professional service to our Members in a manner that reflects the Society’s values;
- Build relationships with our Members;
- Maintain knowledge of our products;
- Operate branch systems;
- Carry out a range of daily branch tasks including those for start of day, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing and end of day;
- Carry out a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure, death of investors, non-personal accounts, NOR accounts and account amendments;
- Maintain knowledge of branch, investment and security procedures;
- Adhere to the Society’s Treating Members Fairly standards;
- Deal with enquiries face to face and over the telephone in a professional manner;
- Undertake various administrative duties including mortgage administration duties if / as required;
**The Ideal Person**:

- Applicants should have at least 2 continuous years’ work experience in a customer-facing role
- Previous experience in banking/financial industry is preferred
- Minimum 2 years’ cash handling experience
- IT literate and proficient in the use of Microsoft Office
- Excellent communication & numeracy skills
- ‘’My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I’ve secured a job that I really wanted. I wouldn’t hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.’’_
- ‘’In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.’’_
- ‘’Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.’’_

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension

Work Location: In person

Reference ID: CSM22-VRATH

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