Night Receptionist

2 weeks ago


London, United Kingdom Citadines Holborn-Covent Garden London Full time

Citadines _offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guest’s lifestyle and needs.

Our properties pride themselves with their prime locations in major destinations worldwide. London offers five _Citadines_ serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington.

We are seeking confident and bilingual Night Receptionist to become part of our Front Office Teams at Citadines Barbican. Our properties operate 24/7; and require individuals to work overnight shifts (11:00pm - 7:30am) at our properties.

As a Night Receptionist, you will be required to:

- Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us
- Follow required procedures to process the night audit of the Front Office systems
- Ensure the safety and security of the property during your shift
- Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
- Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
- Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

To be successful as a Night Receptionist, ideally you must have:

- Flexible availability to work 5 out of 7 overnight shifts per week
- Previous experience in the customer service sector
- Knowledge of RMS (our Property Management System) is desirable, otherwise training will be provided
- Proficient level of IT systems
- Fluent English, both verbal and written (bilingualism is highly desirable)

In return, working as a Night Receptionist we will provide you with:

- A competitive salary and genuine career opportunities within our business
- Valuable training sessions, along numerous other learning and development opportunities
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
- A Perkbox Membership (discounts on food, entertainment & travel) from day one

**About Us**

**The Ascott Limited** is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as _Ascott_, _Citadines_, _Somerset_, _Quest_, _The Crest Collection_, _lyf_, _HARRIS_, _FOX HARRIS_, _YELLO_, _POP_, _Préférence_ and _HARRIS Vertu_, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.

With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.

INDFOH


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