Linen Porter

7 months ago

London, United Kingdom Urban Chic Full time

_**We are currently looking for a full-time Linen Porter Driver to join our professional and friendly team at Urban Chic**_
- **The Role**:_

The Linen Porter Driver at Urban Chic is critical in maintaining the highest cleanliness and guest satisfaction standards. This position is an integral part of the housekeeping team, responsible for collecting, distributing, and organising linen, towels, and other amenities among our serviced apartments by driving a van.

**Linen Collection and Distribution**:

- Collect used linens, towels, and other fabrics from guest rooms and public areas.
- Deliver fresh linens and towels to housekeeping carts or storage areas.
- Assist with the distribution of linens to guest rooms as requested by the housekeeping team.
- **Guest Assistance and Item Delivery**:_
- Provide courteous and helpful assistance to guests as needed, including promptly responding to their inquiries and fulfilling requests.
- Deliver items necessary for guests, such as extra towels, toiletries, or other requested amenities.
- Ensure high service and guest satisfaction when interacting with clients.
- **Inventory Management**:_
- Maintain accurate records of linen inventory and notify the Operations Manager of any shortages or excesses.
- Assist in the regular restocking of linen storage areas and housekeeping carts.
- Keep linen storage areas organised and ensure proper rotation of stock.
- **Stock and Supply Management**:_
- Take charge of maintaining an inventory of chemicals, materials, and items required for guest apartments and other areas.
- Monitor stock levels and initiate weekly orders to ensure adequate supplies for daily operations.
- Safely store and handle chemicals and materials in compliance with safety regulations.
- **Operation of Cleaning Equipment**:_
- Operate carpet, floor, and window cleaning machines to maintain the cleanliness and hygiene of our apartments and communal areas.
- **Team Collaboration**:_
- Collaborate effectively with the housekeeping team to ensure that guest rooms and public areas are consistently stocked with clean linens and well-maintained.
- Provide support to the housekeeping team, which may include tasks like cleaning public areas and guest rooms and, when needed, assisting in collecting and disposing of rubbish. This collaborative approach ensures the hotel's commitment to maintaining a clean and pleasant environment for our guests.
- **Support for Maintenance Team**:_
- Assist the maintenance team by promptly reporting any issues or faults that require attention within the property.
- Collaborate with the maintenance team to facilitate repairs or improvements to the hotel's infrastructure.
- Assist the maintenance team in moving furniture and handling materials or supplies, ensuring a coordinated effort in maintaining the apartments and guest satisfaction.

**About Us**:

- Urban Chic is not just a provider of luxury serviced apartments; we are curators of unforgettable experiences. Our meticulously designed apartments, nestled in prime London locations like Bayswater, Notting Hill, Covent Garden, Marylebone, Fitzrovia, Mayfair, and Soho, offer guests a bespoke home-away-from-home experience. Our apartments are adorned with tasteful furnishings and impeccable decor, setting the standard for urban elegance._

**About You**:
To excel in this role, we require the following qualifications:

- Must have at least three years of experience in the hotel industry as Linen Porter.
- Committed to delivering excellent customer service.
- Positive attitude and good communication skills.
- Can thrive in a fast-paced, pressure-filled environment.
- Holds a valid and clean UK driving licence and experience to drive a van in Central London.
- Confident in driving a van.
- Efficient at planning your tasks.
- Well-organised.
- Good problem-solving skills.
- Works well in a team.
- **Benefits**:_
- **28 Days of Paid Holidays**: Enjoy well-deserved time off with 28 paid holidays. Plus, we celebrate your birthday by giving you the day off
- **Annual Employee Recognition Awards**:Celebrate and acknowledge outstanding contributions with our annual recognition awards.
- **Health Insurance Coverage with Vitality**: Your well-being matters to us. You'll have access to comprehensive health insurance coverage and discounts
- **Family Rates for Our Luxurious Apartments**: Treat your loved ones to the Urban Chic experience at exclusive family rates for our opulent apartments.
- **Generous Recommend-a-Friend Scheme**: Share the Urban Chic experience with your friends and earn rewards. Our recommend-a-friend scheme is worth up to £250
- **Engaging Team-Building Activities**: Join a vibrant team that values collaboration and camaraderie. Participate in engaging team-building activities that enhance your work experience.
- **Unforgettable Christmas Party**: Celebrate the holiday season with us at our unforgettable Christmas party. It's a time to relax, connect, and create lasting memori

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