Pharmacy Customer Service Assistant

2 days ago

Cockermouth, United Kingdom Castlegate and Derwent Surgery Full time

**Purpose of Job**:
To project a positive and friendly image to all patients and other visitors and deal with queries in a professional, courteous and efficient way.

Working alongside our knowledgeable Pharmacists and pharmacy team, you will be instrumental in the efficient delivery of pharmacy processes to ensure our customers are really taken care of. This role maintains a high level of competence to ensure the safe dispensing of medication to customers as well as being the experts that our customers can rely on.

The post holder will assist in the Health and Care for each patient as well as a rotation in the preparation, dispensing and sale of prescriptions and ove**r**-the-counter medicines/appliances and assist with stock control, ordering and re-stocking of the pharmacy.

**Job Purpose & Duties**

Learning how to tailor conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs

Working towards delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions

Complying with legal and professional requirements and accepted guidance on professional practice

Seeking opportunities to engage with GPs and practice teams to drive services and items

**General Duties**

Participate in continuing education as identified whether personally or by the Pharmacy to maintain a high level of professional knowledge and skills

Promote the continuing professional development of yourself and other nurses and healthcare assistants, facilitating a learning culture within the team

Collection of prescription charges/checking patient exemption statements

Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage

Date and rotation of stock

Placing and checking stock orders

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions

Cleaning work surfaces and shelving on a regular basis and ensuring that all Pharmacy equipment is kept clean and in good working order and maintaining full and accurate records of all dispensing transactions

Undertaking other reasonable duties within the framework of the post as directed by the Manager or other team members

**Communication**

Pharmacy staff should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people’s needs for alternative methods of communication and respond accordingly

**Work Setting and Review**

Works under direct supervision of the dispensary ACT & Pharmacists

Ability to prioritise duties to ensure patients’ needs are met

**Individual Responsibilities**

Attendance and completion of mandatory training as directed by the pharmacy

Adhere to Pharmacy policies and procedures

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Completion of necessary professional qualification, part of which the post holder will need to complete outside of working hours

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Required to wear a face mask and sanitise regularly.

Work Location: In person

  • Pharmacy Patient Facilitator

    2 days ago

    Cockermouth, United Kingdom Castlegate and Derwent Surgery Full time

    **Purpose of Job**: To project a positive and friendly image to all patients and other visitors and deal with queries in a professional, courteous and efficient way. Working alongside our knowledgeable Pharmacists and pharmacy team, you will be instrumental in the efficient delivery of pharmacy processes to ensure our customers are really taken care...

  • Trainee Pharmacy Dispenser

    9 hours ago

    Cockermouth, United Kingdom Castlegate and Derwent Surgery Full time

    To project a positive and friendly image to all patients and other visitors and deal with queries in a professional, courteous and efficient way. The post holder will be trained to assist in holistic patient management as well as a rotation in the preparation, dispensing and sale of prescriptions and over-the-counter medicines/appliances and assist with...

  • Trainee Pharmacy Dispenser

    7 months ago

    Cockermouth, United Kingdom Boots Full time

    Summary Job Reference: 230306BR - Job Reference: 2 3 0 3 0 6 B R Cockermouth, Main Street Permanent 22.5 Hours **The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The...

  • Customer Service Assistant

    6 months ago

    Cockermouth, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant **Location**:Cockermouth, CA13 0QT **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    7 months ago

    Cockermouth, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hanford, ST4 8NR **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Assistant

    7 months ago

    Cockermouth, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Sunderland, SR2 7RB **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Assistant

    2 days ago

    Cockermouth, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Cockermouth, CA13 0QT **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.30 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    4 days ago

    Cockermouth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Cockermouth, CA13 0QT **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.30 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    7 months ago

    Cockermouth, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Cockermouth,CA13 0QT **Hours**:Part-Time Hours Available **Hourly Rate**:£10.90 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant Level 1

    7 months ago

    Cockermouth, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62 16 Contract Tills/Shopfloor** - Location - ** Cockermouth** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / MONDAY TO SATURDAY 08.15-18.00** **SUNDAY 09.45-16.30** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want...

  • Customer Service Assistant Level 1

    2 days ago

    Cockermouth, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 9.60** - Location - ** Cockermouth** - Contract Type - ** Permanent** - Contracted Hours - ** 6** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our...

  • Customer Service Assistant Evenings

    7 months ago

    Cockermouth, United Kingdom Caterite Food and Wineservice Ltd Full time

    **Customer Service Advisor - Evening Shift** We are currently looking for Customer Service Advisor's for our Evening Customer Service Team in Embleton. **About the Role** You’ll be responsible for: - **First in class customer service**: - over the telephone and via our web chat service. - Taking orders with accuracy and dealing with customer...

  • Customer Service Assistant Evenings

    6 months ago

    Cockermouth, United Kingdom Caterite Food and Wineservice Ltd Full time

    **Customer Service Advisor - Evening Shift** We are currently looking for Customer Service Advisor's for our Evening Customer Service Team in Embleton. **About the Role** You’ll be responsible for: - **First in class customer service**: - over the telephone and via our web chat service. - Taking orders with accuracy and dealing with customer...

  • Customer Service Ambassador

    3 weeks ago

    Cockermouth, Cumbria, United Kingdom Premier Inn Full time

    Job OverviewWe are seeking a skilled and friendly Receptionist to join our team at Premier Inn in Cockermouth. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring that all guests have a comfortable stay.Your role will involve welcoming guests, checking them in, and joining forces with the...

  • Services Assistant

    7 months ago

    Cockermouth, United Kingdom Sainsbury's Full time

    **Location** - Cockermouth Store, Sainsbury's Supermarkets Ltd Station Road, Cockermouth, CA13 9RS **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 240872 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As...

  • Customer Service Asst. Evening

    2 days ago

    Cockermouth, United Kingdom Wilko Full time

    **Customer Service Asst. Evening**: - Hourly Rate - ** 9.60** - Location - ** Cockermouth** - Contract Type - ** Permanent** - Contracted Hours - ** 6** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our...

  • Customer Sales Assistant

    7 months ago

    Cockermouth, United Kingdom M-Sport UK Full time

    **CUSTOMER SALES ASSISTANT** Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed...

  • Customer Sales Assistant

    7 months ago

    Cockermouth, United Kingdom M-Sport UK Full time

    **CUSTOMER SALES ASSISTANT** Operating a flourishing global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed...

  • Assistant Service Manager

    6 days ago

    Cockermouth, United Kingdom Auto Skills UK Full time

    **ASSISTANT SERVICE MANAGER** **Basic Salary - £30,000 OTE £40,000 + Car** **Working Hours - 43.75 Hr Week (1 in 4 Sat morning)** **Location - Cockermouth** Our client is looking for a customer service professional within the motor industry to join their successful team as Service Team Leader. The Service Team Leader will have a major part to play in...

  • Hospitality Service Assistant

    2 weeks ago

    Cockermouth, Cumbria, United Kingdom Hundith Hill Hotel Full time

    We are seeking a Hospitality Service Assistant to join our team at Hundith Hill Hotel. As a key member of our Front of House team, you will be responsible for delivering exceptional service to our guests in a vibrant restaurant environment.The ideal candidate will have a passion for hospitality and a commitment to providing memorable dining experiences....