Junior Marketing Assistant
7 months ago
We are seeking a passionate and driven Junior Marketing Assistant to join our dynamic marketing team. As a Junior Marketing Assistant, you will assist in the execution of marketing campaigns, conduct market research, and contribute creative ideas to enhance our brand presence.
**Responsibilities**:
- Respond to customer inquiries via various face to face channels in a professional and timely manner
- Provide accurate information about products/services, pricing, and policies
- Resolve customer complaints or issues effectively, aiming for first-contact resolution
- Maintain a high level of customer satisfaction through empathy, active listening, and problem-solving skills
- Collaborate with other teams to escalate and solve complex issues
**Skills**:
- Proven experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Ability to multitask, prioritize, and manage time effectively
- Empathetic and patient with a customer-focused attitude
- Proficient in using customer service software and tools
**Job Types**: Full-time, Permanent
**Salary**: From £25,954.04 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London, Greater London (preferred)
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