Lead Associate

4 weeks ago

City of London, United Kingdom WTW Full time

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leaderin Employee Experience.
We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about - what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EmployeeExperience, shaping high-value, high-impact people solutions - and delivering them in a way that sparks behavior change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities - we’re insights masters, change catalysts, storytellers, culture shapers, organization strategists, digital champions and more. Our colleagues know the power of bringingthese capabilities and our offerings together to develop and execute high-impact solutions for our clients’ most complex challenges.
Together, we’re all about powering ambitions—of our colleagues, our clients and their people.
**The Role**
As a Lead Associate within Communications and Engagement Solutions, you will act as both a project manager and a key contributor to the development and implementation of measurable, results-based communication and change management strategies, including relateddeliverables that help organisations transform through change and/or drive desired changes in employee behaviour.
We know that companies with the best employee experience outperform their competitors in terms of growth, profit and shareholder return, so our work focuses on the key touchpoints between employers and their employees, including: pension and benefits engagement,wellbeing, Total Rewards engagement, culture, inclusion and diversity and organisation transformation.
- Partner with senior colleagues to design and deliver communication and change management strategies to help organisations transform through change and drive desired changes in employee behaviour.
- Create and communicate employee benefit programmes and pension arrangements with the intent of building appreciation, value and driving action.
- Work independently, with mínimal senior support, to draft and create communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content.
- Develop insights and strategies related to employee experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) - and support senior colleagues in communicating these clearly and succinctly to identified stakeholders.
- Take employee experience (EX) insights gathered through own and others’ work and use these to deliver measurable results for clients.
- Assume a day-to-day project management role, acting as liaison with internal colleagues, external providers and low
- or mid-level client contacts to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled,and communication is consistent, raising issues where appropriate with senior colleagues.
- Effectively present client deliverables at low
- or mid-level client meetings and help the project team build trusted advisor status.
- Contribute to the development of intellectual capital, including new tools, solutions and approaches around employee experience (EX).
- Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas.

**The Requirements**:

- Experience in communication (internal and/or external) and change management.
- Strong written and oral communication skills, demonstrating creativity and technical expertise.
- Proven ability to manage competing priorities and carry out well-defined assignments, according to established guidelines, with little to no supervision
- Experience working in teams, and proven ability to leverage other internal resources (e.g. colleagues across different teams) to address challenges
- Experience working with in-house designers, agencies or other creative partners to develop the “look and feel” of print and digital communications
- Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way
- Availability to travel on an as-needed basis
- Consulting experience (e.g. traditional HR consulting firms) is a bonus.

**Equal Opportunity Employer

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