Helpdesk Administrator

At Team Support we are looking for a Helpdesk Administrator to join our Team

This role is Mon - Fri, 8 AM - 5PM

'''Duties'''
- Manage and oversee the helpdesk team, providing guidance and support
- Develop and implement helpdesk policies and procedures to ensure efficient and effective support services
- Monitor helpdesk performance metrics and identify areas for improvement
- Coordinate with other IT teams to resolve complex technical issues
- Serve as the escalation point for unresolved helpdesk tickets
- Train and onboard new helpdesk staff members
- Stay up-to-date with industry trends and advancements in technology

**Salary**: £11.02 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Relocate:

- Horwich, BL6 6SU: Relocate before starting work (required)

Work Location: In person