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Team Leader
3 months ago
**About NCR**:
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Job Title**:Team Leader**:
- Location**: Dagenham**:
- Salary**: £35,516.64 per annum (Inclusive of a monthly 4% allowance)**:
- Hours**:45 Hour week**
**What Is The Role of a Team Leader?**
Deliver agreed depot service levels in line with company standards and processes through effective planning and management of all depot resources in order that company revenues are maximised, company colleagues and cash are safe and secure and any business risk is mitigated.
**What Will I Be Doing as a Team Leader?**
- Maintenance of stationary stock levels relevant to Facility location and control of stationary usage within the Facility.
- Achieve all agreed service levels, maximise company revenues and control costs through effective planning, deployment and management of all available resources.
- Support Facility Manager in delivering expected JPR in line with company expectation
- Lead, direct and develop (in line with CTUK values) all colleagues so that they are fully capable and engaged in order that individual performance levels are maximisedSet measurable objectives for Team Support Officer to fulfil Facility Manager and Business vision.
- Work in conjunction with LUK to maintain depot security features and maintain security processes to mitigate risk to the business and its employees.
- Proactively identify and recommend appropriate changes in order to make business improvements.
- Monitor fleet status and maximise the availability of a fully functional fleet by ensuring that planned services, repairs and MOTs are conducted as required in accordance with internal procedures and VOSA guidelines.
- Monitor the control of and adherence to company policy and procedures in order to ensure compliance to all H&S, legal, regulatory (SIA, VOSA, Operating License etc.) and company requirements ensuring full reporting and completion of relevant documentation as required.
- Deliver full and effective use of, and input to GTAS system in order to provide data to internal stakeholders so that effective business analysis and decisions can be made.
- Direct an appropriate response to all unplanned issues (e.g. cash outs, accidents, attacks, fleet issues) in order to achieve a swift and effective resolution.
- Manage employee payroll and ensure Oracle has been updated to reflect annual leave ensuring all employees are paid correctly and on time.
- Manage utilization of employees hours, ensuring staff are on the most optimal rota for the business.
- Develop and maintain effective working relationships with internal and external service providers in order to ensure an efficient service is delivered to the depot so that the depot can operate effectively.
- Manage relationships with LUK including people, security and vehicle integration.
**What Would I Need to Succeed in the Team Leader Role?**
- Business Focused Solutions.
- Performs through others.
- Influence key stakeholders.
- Builds Organisational Talent.
- Experience in training, supervising and motivating people.
- Experience in a customer services environment.
- Knowledge of the cash in transit industry.
- Excellent problem solving and analytical skills.
- A high standard of personal integrity, discretion and tact, maintaining confidentiality where required.
- Ability to handle pressure and still deliver business objectives.
- Aptitude for identifying opportunities for improvements.
- Good working knowledge of the MS Office products plus internal systems.
- Excellent communicator (written and oral at all levels).
- Ability to lead through others in addition to being a team player.
**What benefits do I get in return?**
- £35,516.64 per annum (Inclusive of a monthly 4% allowance)
- Working pattern will be any 4 or 5 days over 7.
- Annual paid holiday entitlements of:
- _5 over 7 working pattern - 32 days per calendar year (inclusive of 8 public/bank holidays)._
- _4 over 7 working pattern - 26 days per calendar year (inclusive of 8 public/bank holidays)._
- Competitive defined contribution company pension with Fidelity.
- 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
- Internal career progression opportunities.
- Fully funded training programme.
**EEO Statement**
Integr