Housing & Wellbeing Assistant Day and Night
4 weeks ago
**PURPOSE OF ROLE**:
- To provide assistance to our customers; as and when required.
- To work as part of a dedicated team to manage high quality accommodation and services, ensuring the successful running of the building.
- To maintain the safety and security of customers, colleagues, visitors, contractors as well as the premise, and equipment.
**KEY RESPONSIBILITIES**:
- To provide assistance or guidance to our customers; supporting them to fulfil the terms of their occupancy agreement and proactively following procedures when this is not the case;
- To encourage feedback from customers, recording and responding to any complaints and compliments;
- To prepare and participate in clear verbal handovers from outgoing / incoming colleagues;
- To proactively raise any concerns about any customer(s) with the Housing and Wellbeing Officer;
- To report any concerns about any customer(s) welfare in accordance with the relevant Local Authority policies and procedures, and the Great Places internal process;
- To ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
- To take appropriate immediate action in emergency situations; contacting the emergency services and promptly informing the on call manager with full details and further action as required;
- To actively ensure the security of the building, monitoring CCTV for the purpose of security and safety;
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