Secretary

Job DescriptionA fantastic opportunity has arisen for a Secretary in our Litigation department based at our Nantwich office.

**Nature & Scope**

To provide support to fee earner(s) to enable them to deal with clients efficiently and effectively. Deliver high levels of customer service to clients. Project a professional image to visitors and telephone callers at all time by greeting, welcoming and directing them appropriately. To work collaboratively with colleagues to facilitate the smooth running of the department.

This role reports to Sarah-Jane Dunhill, Head of Department.

**Key Competencies**
- Customer Service focus
- Ability to produce work with accuracy
- Professional personal presentation
- Information management
- Organised
- Attention to detail
- Reliability
- Audio typing experience
- Self-motivation
- Ability to work unsupervised
- Verbal and written communication
- Excellent time keeping

**Key Accountabilities**

**Administration / Secretarial Work**
- To provide general administrative support to colleagues where directed by line manager
- To prepare correspondence and documents as directed by line manager by audio typing and copy work
- To organise post and ensure this is signed by line manager (or as otherwise directed) and ready to be dispatched at the end of each day
- To manage the electronic diaries of fee earners ad direct by line manager
- To manage incoming post and filing (hard copy and electronically) as directed by line manager
- To manage files so that the documents are readily accessible
- To ensure that confidential information is not passed on to third parties without permission from line manager
- To handle information in a manner consistent with the firm’s policies relating to data protection and information security

**Handling inbound telephone calls**
- To ensure that calls are answered promptly (preferably within three rings) and professionally
- To deal with enquiries effectively in the absence of the fee earner
- To take accurate messages and pass them on to the correct recipient in a timely manner
- To promptly direct callers to the appropriate member of staff if they are not the intended recipient

**Greeting Visitors**
- To greet visitors efficiently, and in a positive, professional and friendly manner
- To project a positive and professional image to visitors to the office, including personal presentation
- To make visitors feel welcome
- Preparing meeting rooms for your fee earner prior to them seeing visitors
- To tidy meeting rooms after your fee earner has finished using it

**Collaborative Working**
- To maintain good working relationships with colleagues
- To backfill other administrative functions within the office as required - for example providing cover for reception
- To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

**Safety Awareness**
- To monitor visitor access and maintain security awareness, following appropriate policies and procedures
- To ensure that their working environment is safe and clean and to eliminate potential slip and trip hazards
- To report any potential safety hazards to line manager

**Package**
- Competitive Salary
- 20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday.
- Extra holiday entitlement for length of service
- Entitlement to join the company pension scheme
- Entitlement to participate in the firm’s cash healthcare scheme
- The role will be based at our Nantwich office in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices.
- Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.
- Any offer is conditional upon receipt of a satisfactory employment reference, a basic DBS check, Social Media check, Employee Credit check, Right to Work check, Global Sanctions check, Adverse Media check and a cheque with our Regulatory Body.
- Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation. age or martial status.

Benefits Include

**Competitive Salary**:
**Company Pension Scheme**:
**Cash Healthcare Plan**:
If you have not heard from us 14 days after the closing date then you have not been shortlisted for interview.