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Senior Customer Services Representative
4 months ago
**Senior Customer Services Representative**:
Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.
Cheshire West and Chester Council offers a dynamic and innovative Library Service with a network of 22 libraries, a mobile library service and a range of 24-hour online services.
We currently have an exciting opportunity at Blacon Library for a Senior Customer Services Representative.
**Organisation**
- Cheshire West and Chester Council
**Location**
- Chester
**Job Category**
- Libraries and Archives
**Grade**
- CWAC NJC - Grade 6
**Salary Min**
- £25,979 pro rata per annum
**Salary Max**
- £28,770 pro rata per annum
**Hours per week**
- 31
**Weeks per year**
- 52.143
**Employment Type**
- Permanent
**Closing Date**
- 17/12/2023
**Ref No**
- W3098
Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
We are seeking an individual with excellent customer service, communication, and leadership skills. You will be responsible for leading the team at Blacon Library, developing positive working relationships, and managing the building on a day-to-day basis. You will also have responsibility for all administrative procedures in the library relating to finance, stock, and systems to ensure that an efficient and effective library and information service is provided to the public. This is a 31 hour per week permanent position.
You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will have the energy and enthusiasm to deliver the range of services we provide.
Provisional pattern of hours:
***
Mon
1-5
Mon
1-5
Senior CSR
Tue
8.30-5
Tue
8.30-5
31
Wed
8.30-5
Wed
8.30-5
Thur
8.30-6
Thur
8.30-6
Fri
10-1
Fri
OFF
Sat
OFF
Sat
9-1
Hours
30.5
Hours
31.5
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.
