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Planning Assistant

4 months ago

Basingstoke, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re currently looking for a Planning Assistant to join our team in Basingstoke. We offer a flexible approach to working between home and our offices. This is a full-time, permanent position working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As a planning assistant, you’ll play a key role in supporting the resource planners. You’ll ensure that calls and letters that form part of the gas servicing process are completed within target. To support the planners by managing materials, making sure diaries are efficient and customers are available for booked repairs. You’ll ensure that all repair and servicing work is scheduled in accordance with appropriate legislation and VIVID’s values, policies and procedures

You’ll ensure materials are in stock and ready for planned appointments. Move appointments where needed if materials are not available and alert your manager/ the relevant supervisor immediately to any materials or operative based problems.

You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.

This is a very fast paced, busy role so you’ll need to be able to multi-task and prioritise workload. Whilst always remaining calm and professional, especially when liaising with customers. You’ll have very strong communication skills with a polite yet assertive telephone manner. And have confidence to deal with challenging customers