Fixed Term Contract

We are looking to increase our Contact Centre staffing levels over the next two months to ensure we can handle the winter increase in calls from our customers.

JOB OVERVIEW:
Fixed-Term contract role, to support the existing team and handle incoming calls with a high level of customer service and efficiency, allocating and scheduling engineers as necessary.

KEY RESPONSIBILITIES:

- To promptly answer calls in an enthusiastic, courteous and efficient manner.
- To book or reschedule appointments by way of allocating the correct engineer.
- Identify customer requirements and resolve or divert the call to the correct person.
- When busy, to answer a minimum of 8 calls per hour.
- Resolve queries where possible.
- Be clear in communicating information to both customers and staff.
- Be positive as part of working as a team.
- Keep a good level of attendance and time keeping.
- Assist with other admin duties between calls, if required.

KEY ATTRIBUTES:

- Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.
- Positive attitude to work.
- Presentable in appearance.
- Highly motivated and enthusiastic.
- Excellent customer service and communication skills.
- Proven previous experience.
- The ability to work under pressure and to targets.

**Once you have successfully undertaken 2 week’s training, we will consider hybrid working - however you will need to have your own laptop/ computer.**

**Please note, you may be required to work Bank Holidays.**

**We will consider part time hours, please denote your availability on a covering letter.**

**Preference will be given to applicants who are based locally.**

**Job Types**: Full-time, Fixed term contract

**Salary**: £9.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location