Maintenance Controller

1 month ago

Solihull, United Kingdom Omega Resource Group Full time

Location
Solihull- Job-type
Permanent- Salary
£35k - 38.5k per year- Contact
- Andy Haddon
- Call
- Andy
Reference
- 102361

**Maintenance Controller**

**Solihull**

**£35,000 - £38,500**

Our client are a national company with sites across the UK, they are seeking a maintenance controller to join their Solihull office. The role will be responsible for handling the investigation and authorisation of the vehicles supplied to both businesses and individuals.

**Key Responsibilities - Maintenance Controller**
- Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions.
- Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer.
- Assisting where necessary regarding legal issues and should the need arise attending court.
- Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories and vehicle conversions.
- Communication and teamwork: To develop and maintain professional, positive working relationships with all our dealership partners and our manufacturers.
- Manage the departments, manufacturer and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve our manufacturer relationships and customer, dealer satisfaction.
- Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems.
- Keep daily log of all dealers who contact us to identify department work loading and resource allocation.
- Identify product issues and produce detailed technical reports for our manufacturers and department personnel to aid in the speedy resolution of product defects
- Work with our manufactures in the production of and distribute of all technical bulletins and technical literature.

**Qualifications & Experience - Maintenance Controller**
- Excellent Motor Vehicle mechanical knowledge, by experience and qualification
- Have good I.T Skills - including but not limited to MS Office suite of products
- Excellent written and verbal skills
- Strong customer service and problem-solving skills
- Meticulous
- Professional and polite
- Ability to work under pressure
- Strong organisational skills with the ability to time manage, multi-task, and prioritise
- Ability to work as part of a team or using your own initiative

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

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