Helpdesk

Are you a hardworking individual with good communication skills and technical knowledge looking to join an established yet growing business in North Bristol?

Due to continued growth we are looking for a Helpdesk Team Lead to join the team. You will be supporting technical roll out projects and leading the team in resolving issues and queries.

**As the helpdesk team lead you will be responsible for**:

- Handover and pass any jobs that need actioned to the team and ensure progression
- Discuss day priorities with the team and identify any Hot Spots to monitor
- Spot-check to ensure progression and resolutions
- Working with teams across the business to resolve issues
- Managing the ticketing systems to ensure it is up-to-date in real time
- Improving processes and support their fantastic working environment
- Ad hoc projects and technical tasks

**You will have the following skills and experience**:

- You must have previous helpdesk/technical support experience
- Previous team lead/mentoring experience
- Confident communication skills both verbally and written
- Able to prioritise and work independently as well as part of a team

This is a great opportunity to join a growing business with lots of career development and progression opportunities both within technology and support, but also within project management, solutions or sales.

INDENG

**Salary**: £30,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person