Customer Services Advisor

3 weeks ago

Guildford, United Kingdom Guildford Borough Council Full time

If you have
- Excellent communication skills including written, on the phone and face to face
- Good level of computer literacy, to use multiple complex systems and platforms simultaneously
- A background in customer service
- The desire to help people sometimes in difficult situations

Then we may be the opportunity you are looking for. You will be on the ground floor and an essential part of a dynamic and responsive team that answers all first point contact into the council, enabling the council to optimise delivery across all services.

Duties include answering our busy phone lines in a timely manner and recording the enquiry as appropriate on the relevant system. Call centre experience would be highly beneficial. You will also take similar enquiries received electronically via our website’s contact us or report it options and eventually when fully trained face to face on our reception desk.

You will need to be a trusted source of dependable information, touching the lives of strangers or repeat contacts in an important way, every day. Whether a customer is calling about a missed bin or having nowhere to sleep tonight, you will need to treat them with the same level of care and respect. It won’t always be easy. You will need to accept or decline requests in line with legislation, accepted responsibility or policy. With the right balance of empathy and resilience, you could gain and hone skills and experience to develop a great career for yourself.

Advisors are monitored and assessed on call and case quantity and quality. Meeting and maintaining targets set for individuals and the team is critical.

Full training will be provided throughout the six-month probation period.

Need an informal chat to decide call Team Leaders Jane Brown or Ed Badger on 01483 445053

Interviews will include a basic electronic skills aptitude test, and a face to face interview.

This is a primarily office based role that offers some remote working after the initial training period.

**About Guildford**

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

**Job Types**: Full-time, Permanent

**Salary**: £27,242.00-£30,176.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Guildford, GU2 4BB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 10629

  • Service Advisor

    1 month ago

    Guildford, United Kingdom Perfect Placement Full time

    Service Advisor Hours: 8am - 6pm Monday - Friday with Saturday mornings on a rota Pay: £28 - £30k Basic + Uncapped Bonuses and commission We are currently advertising on behalf of an Automotive well-established International Motor Trade Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...

  • Service Advisor

    1 week ago

    Guildford, United Kingdom Perfect Placement Full time

    Service AdvisorHours: 8am - 6pm Monday - Friday with Saturday mornings on a rota Pay: £28 - £30k Basic + Uncapped Bonuses and commission We are currently advertising on behalf of an Automotive well-established International Motor Trade Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Guildford...

  • Service Advisor

    3 weeks ago

    Guildford, United Kingdom Perfect Placement Full time

    Service AdvisorHours: 8am - 6pm Monday - Friday with Saturday mornings on a rota Pay: £28 - £30k Basic + Uncapped Bonuses and commission We are currently advertising on behalf of an Automotive well-established International Motor Trade Dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Guildford...

  • Service Advisor

    2 weeks ago

    Guildford, United Kingdom Yolo Recruitment Full time

    NEW SERVICE ADVISOR JOBGuildfordSalary: 34k basic / 38k ote + benefitsMy Client, a dealership in Guildford are currently recruiting a Service Advisor / Aftersales Advisor to work in their aftersales team.Duties of the successful Service Advisor / Aftersales Advisor : * Welcoming customers in to the workshop * Booking in services * Acting as a go between...

  • Service Advisor

    2 weeks ago

    Guildford, United Kingdom Yolo Recruitment Full time

    NEW SERVICE ADVISOR JOB Guildford Salary: 34k basic / 38k ote + benefits My Client, a dealership in Guildford are currently recruiting a Service Advisor / Aftersales Advisor to work in their aftersales team. Duties of the successful Service Advisor / Aftersales Advisor : * Welcoming customers in to the workshop * Booking in services * Acting as...

  • Service Advisor

    1 week ago

    Guildford, United Kingdom Yolo Recruitment Full time

    NEW SERVICE ADVISOR JOBGuildfordSalary: 34k basic / 38k ote + benefitsMy Client, a dealership in Guildford are currently recruiting a Service Advisor / Aftersales Advisor to work in their aftersales team.Duties of the successful Service Advisor / Aftersales Advisor : * Welcoming customers in to the workshop * Booking in services * Acting as a go between for...

  • Customer Service Advisor

    2 days ago

    Guildford, United Kingdom Hays Full time

    Home-based Temporary Customer Service role Your new company Our client is a leading healthcare provider who is currently looking for a temporary customer service advisor to cover an absence within the team.Your new role You will be the first point of contact for all patients, their families and other healthcare providers, managing calls and email...

  • Customer Service Advisor

    2 days ago

    Guildford, United Kingdom HAYS Full time

    Home-based Temporary Customer Service role Your new company Our client is a leading healthcare provider who is currently looking for a temporary customer service advisor to cover an absence within the team.Your new role You will be the first point of contact for all patients, their families and other healthcare providers, managing calls and email...

  • Customer Services Advisor

    2 days ago

    Guildford, Surrey, United Kingdom Pertemps London Full time

    Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor. As a Customer Sales Advisor, you will play a crucial role in ensuring that customers receive top-notch service and contribute...

  • Customer Service Advisor

    23 hours ago

    Guildford, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyOur client is a leading healthcare provider who is currently looking for a temporary customer service advisor to cover an absence within the team.Your new roleYou will be the first point of contact for all patients, their families and other healthcare providers, managing calls and email enquiries, signposting patients to relevant services,...

  • Service Advisor

    1 month ago

    Guildford, United Kingdom Scope Personnel Full time

    Automotive Service Advisor Job available! We are recruiting for a fantastic opportunity with a growing Franchised Dealership! **Job Role** An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. You will facilitate the efficient operation of the Service department workshop,...

  • Service Advisor

    1 month ago

    Guildford, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor £35,000 OTE Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Guildford is looking to recruit a new Service Advisor. About...

  • Service Advisor

    4 weeks ago

    Guildford, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Our Ford Dealership in Guildford is looking to recruit a Service Advisor. Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! About the position You...

  • Senior Service Advisor

    1 month ago

    Guildford, United Kingdom Pembrook Resourcing Full time

    Senior Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership. The ideal Senior Service Advisor: Previous experience in a service role is preferred A passion to deliver a high standard of customer service An organised individual who can deal with...

  • Senior Service Advisor

    3 weeks ago

    Guildford, United Kingdom Pembrook Resourcing Full time

    Senior Service AdvisorPembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.The ideal Senior Service Advisor:Previous experience in a service role is preferredA passion to deliver a high standard of customer serviceAn organised individual who can deal with many...

  • Service Advisor

    10 hours ago

    Guildford, Surrey, United Kingdom Yolo Recruitment Full time

    NEW SERVICE ADVISOR JOB Guildford Salary: 34k basic / 38k ote + benefits My Client, a dealership in Guildford are currently recruiting a Service Advisor / Aftersales Advisor to work in their aftersales team. Duties of the successful Service Advisor / Aftersales Advisor : * Welcoming customers in to the workshop * Booking in services * Acting as a go...

  • Auto Service Advisor

    2 weeks ago

    Guildford, United Kingdom Accord Resourcing Ltd Full time

    Auto Service Advisor needed Guildford Our client, a prosperous automotive dealer, is seeking for a Service Advisor to join their team. The ideal candidate will have a knowledge and an experience in the automotive industry and good customer service skills. Role: Auto Service advisor Hours: 8am to 6pm with a 1 in 3 Saturday morning (8am - 12pm) Location:...

  • Auto Service Advisor

    2 weeks ago

    Guildford, United Kingdom Accord Resourcing Ltd Full time

    Auto Service Advisor neededGuildfordOur client, a prosperous automotive dealer, is seeking for a Service Advisor to join their team.The ideal candidate will have a knowledge and an experience in the automotive industry and good customer service skills.Role: Auto Service advisorHours: 8am to 6pm with a 1 in 3 Saturday morning (8am - 12pm)Location:...

  • Automotive Service Advisor

    1 month ago

    Guildford, United Kingdom Just Recruitment Solutions Limited Full time

    **Service Advisor Vacancy -Guildford - £25K - £30K** **Monday to Friday 8am - 6pm with 1 in 3 Saturdays mornings8.30am - 12.30pm** As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Auto Service Advisor

    2 weeks ago

    Guildford, United Kingdom Accord Resourcing Ltd Full time

    Auto Service Advisor neededGuildfordOur client, a prosperous automotive dealer, is seeking for a Service Advisor to join their team.The ideal candidate will have a knowledge and an experience in the automotive industry and good customer service skills.Role: Auto Service advisorHours: 8am to 6pm with a 1 in 3 Saturday morning (8am - 12pm)Location:...