Current jobs related to Customer Service Advisor - Ballyclare - Macklin Care Homes

  • Service Advisor

    3 months ago

    Ballyclare, United Kingdom MYM Recruitment Full time

    MYM Recruitment are excited to be working with our new Ballyclare client. They now wish to recruit a highly driven **Service Advisor** to join their busy customer service team. This is an excellent opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established...

  • Service Advisor

    4 months ago

    Ballyclare, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Service Advisor in Ballyclare!** **Shift Pattern**: Please note this is on a rota basis: Monday - Thursday between 8:00am - 9:00pm Friday 8:00am - 6:00pm Saturday 7:00am - 3:00pm **What To Expect**: - Great base salary - Generous holiday...

  • Service Advisor

    1 week ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly skilled and organized Service Advisor to join our team at Dennison Commercials. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are serviced and maintained to the highest standards.Key Responsibilities:Be the first point of...

  • Service Advisor

    1 week ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly skilled and organized Service Advisor to join our team at Dennison Commercials. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are serviced and maintained to the highest standards.Key Responsibilities:Be the first point of...

  • Service Advisor

    5 days ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly skilled and organized Service Advisor to join our team at Dennison Commercials Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are serviced and maintained to the highest standards.Key Responsibilities:Be the first point...

  • Service Advisor

    5 days ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly skilled and organized Service Advisor to join our team at Dennison Commercials Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are serviced and maintained to the highest standards.Key Responsibilities:Be the first point...

  • Service Advisor

    1 week ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly skilled and organized Service Advisor to join our team at Dennison Commercials Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are serviced and maintained to the highest standards.Key Responsibilities:Be the first point...

  • Service Advisor

    1 week ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly skilled and organized Service Advisor to join our team at Dennison Commercials Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their vehicles are serviced and maintained to the highest standards.Key Responsibilities:Be the first point...

  • Jcb Service Advisor

    3 months ago

    Ballyclare, United Kingdom MYM Recruitment Full time

    MYM Recruitment are excited to be working with our new Newry client. They now wish to recruit a highly driven **JCB Service Advisor** to join their busy Ballyclare Depot. This is an excellent opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established...

  • Service Advisor

    4 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with...

  • Service Advisor

    3 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with...

  • Service Advisor

    4 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with...

  • Jcb Service Advisor

    3 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    **Job Role** Dennison JCB has an exciting new opportunity for you to join our team as a Full Time Service Advisor. Working closely with the aftersales team this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers. **Hours & Location** This...

  • Customer Advisor

    4 months ago

    Ballyclare, United Kingdom SPAR Ballyrobert Full time

    We offer all staff 10% off grocery and fresh foods. Applicants must be 18 or over for key holding duties. This role will be mainly evening and weekend shifts. Stock maintenance. Merchandising products. Awareness of customer needs and provide exceptional customer service. Accuracy in the operation of till transactions and cash handling. Providing knowledge...

  • Sales Advisor

    3 months ago

    Ballyclare, United Kingdom Homestyle Blinds and Interiors Full time

    Homestyle Blinds and Interiors is a family run business located in Ballyclare. We are a leading interior business dedicated to providing our customers with the best customer service and design expertise alongside providing them with our top quality products. We are recruiting for a part time position. We are wanting to expand our friendly team and will be...

  • Jcb Trainee Service Advisor

    3 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    **Role Overview & Location**: Dennison JCB has an exciting new opportunity for you to join our team as a Full Time Trainee Service Advisor. This is an excellent entry-level opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established Customer Service...

  • Service Advisor

    3 weeks ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Job DescriptionDennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. Hours of WorkThis position will be based at our Main Ballyclare Depot and will be a 47 hour work week,...

  • Parts Advisor

    3 months ago

    Ballyclare, United Kingdom MYM Recruitment Full time

    MYM Recruitment are excited to be working with our new Newry client. They now wish to recruit highly driven **Parts Advisor** to join their busy customer service team. This is an excellent opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established Customer...

  • Parts Advisor

    3 months ago

    Ballyclare, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Parts Advisor in Ballyclare!** **Shift Pattern**: Please note this is on a rota basis: Monday - Thursday between 8:00am - 9:00pm Friday 8:00am - 6:00pm Saturday 8:00am - 2:00pm **What To Expect**: - Great base salary - Generous holiday...

  • Customer Advisor

    3 months ago

    Ballyclare, United Kingdom Boots Full time

    Summary Job Reference: - 222446BR Ballyclare, The Square Fixed Term 25 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

Customer Service Advisor

4 months ago

Ballyclare, United Kingdom Macklin Care Homes Full time

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint.

**Hours of Work**

This position will be based at our Main Ballyclare Depot and will be a 46.5 hour work week, with normal hours of work organised by rota in advance. The rota will cover our customer demands, currently Monday to Thursdays 8:00-21:00, Fridays from 08:00-18:00 and Saturdays 08:00-14:00. Some flexibility will be expected outside of these hours as needed due to operational requirements.
- As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability._
- Important Information- Date Posted: 21st February 2023- Closing Date: 7th March 2023- Industry: Logistics & Transport- Job Type: Full time- Salary: Based on Experience**About the role**:
**Key Duties & Responsibilities**
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
- Ensuring customer satisfaction at all times through delivery of the Volvo ‘Customer Commitments’, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

What you will need

Required criteria
- Be educated to GCSE standard or equivalent, including Maths and English
- Possess extremely strong administration skills
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
- Possess an ability to structure workload in an efficient manner
- Be able to cope working under pressure
- Must be confident with telephone communication and possess a polite and professional telephone manner
- Possess an excellent level of computer proficiency
- Be able to work effectively as part of a team whilst also possessing the ability to work effectively with mínimal supervision
- Have a full driving licence
- Be a fast learner
- Be organised, methodical, proactive and enthusiastic
- Have the ability to work as part of a team and be able to work on own initiative
- Have a warm, friendly and outgoing personality
- Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
- Be tenacious and of a questioning nature
- Be open and honest at all times and always work with integrity
- Possess a willingness to learn and succeed
- Insist on the highest quality work, whilst concentrating on efficiencies

Desired criteria
- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
- Although not essential, some existing mechanical knowledge would be advantageous.

**Professional skills you’ll need for this job opportunity**:
**Customer Service**:
**Effective Listening**:
**Exceeding Customer Expectations**:
**Dennison Commercials**:
Family-run business, Dennison Commercials has been serving the transport industry for over 50 years. As well as being one of the longest established Volvo Truck & Bus dealers in the UK and Ireland, Dennisons is also the appointed JCB dealer in Northern Ireland & Donegal for JCB construction, industrial and access equipment. The Dennison Group have depots based in Ballyclare, Newry, Dungannon, and Coleraine. We also have a Commercial Vehicle Bodyshop located in Ballyclare and our JCB dealership is located in Templepatrick.

We believe our staff are our most valuable asset. We appreciate the input of every member of the team and alw