Night Porter Supervisor

5 months ago

Torquay, United Kingdom TLH Leisure Resort Full time

It’s an exciting time to join Team TLH. We’re on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As the Night Porter Supervisor you will be a vital part of the team as you respond to guests' needs while also doing regular checks to ensure the safety of the building, guests and team members.

**Applicants must be over the age of 18. Previous experience is essential.**

**Your responsibilities will include**:

- Be security conscious and adhere to all Health and Safety Regulations and company policy
- Supervising Night Porters on shift with you ensuring your team operates efficiently and safely
- Carry out Health and Safety checks around the Hotel
- Co-ordinate Hotel evacuation in the event of a fire in line with company training
- Carry out cleaning duties inside and outside of the hotel and set up meeting /conference rooms as required
- Deal with room servicing requests and luggage handling
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift

**Our Values**:

- **Service** - Responding quickly and professionally to the guests throughout the night as the main representative of the hotel
- **Teamwork** - Supervising other members of the TLH night team to support guests and get function rooms ready for the following day.
- **Attitude** - Maintaining a proactive and friendly attitude, you will be able to remain calm under pressure and be confident in decision making
- **Respect** - Being respectful to both guests and other team members at all times.
- **Safe and Sustainable** - To ensure the safety of the Hotel, its guests and the TLH team overnight by following health and safety regulations and company policies.

**What we have to offer**:
We are more than just a job and we believe in providing our teams with exceptional company benefits including:

- Free use of the leisure facilities (during selected times)
- Discounted use of Aztec Spa facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty

**Hours and Rate of pay**:
This is a full-time permanent role of 50 hours over 5 nights (9.30pm - 7.30am), inclusive of weekends.

Hourly Rate: £10.69 per hour

**About TLH Leisure Resort**

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

**Ready to apply?**

**Job Types**: Full-time, Permanent

**Salary**: £10.69 per hour

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- Night shift
- Weekend availability

Work Location: In person

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