Field Loss Adjuster

2 weeks ago


East Anglia, United Kingdom Everpool Full time

Field Loss Adjuster
£35,000 - £45,000 (depending on experience) + Company Car
Remote - MUST be based in East Anglia
We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company with excellent benefits.
We are looking for people with claims (high net worth), adjusting/ property claims experience.
What will you be doing?
- Conducting site visits and assessments to establish the cause of claim.
- Working closely with field-based adjusters and supported with adjuster technicians to provide a professional and high-quality service to clients and customers.
- Dealing with light commercial and domestic property claims
- Engaging and empathising with the customer to ensure a high level of customer service is offered at all times.
- Understanding the relevance of the information obtained to decide upon a step by step plan to conclude the claim
- Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome and creating a ‘joined up’ process. Communication may be written or verbal.
- Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence
- Demonstrating the confidence and knowledge to make decisions regarding policy liability and risk management issues.
- Providing a high level of technical, quality and customer service commitment.
- Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
- Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.
- Build rapport and gain positive relationship with customers and colleagues.

What are they looking for?
- Over 5 years’ experience in a similar role
- Some construction industry experience/ knowledge would be an advantage
- CILA Qualified or working towards the qualification
- Self-motivated
- Ability to make decisions, plan and see claims through from start to finish
- Must be inquisitive and a problem solver
- Ability to work under pressure
- A natural communicator and a flare for building rapport with people over the phone
- A great team player
- Enthusiastic and confident
- Clean driving licence

Hours and Benefits
Monday - Friday
37.5 hours per week between 9am - 5pm
33 days holiday (increasing to 38 after 5 years’ service)
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
In house training academy
Paid lunch once a week when in the office
Team nights out
Annual Staff awards
Interested?
Call Laura on for more information



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