Dental Receptionist

**We are an expanding dental clinic in Brackley, looking to build on our existing team - We are looking for a Receptionist.**

The Purpose of the job is to
- Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

**Responsible to**

The principal and the practice manager.

**Key tasks**
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each clinician
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely - Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested

**Job Types**: Full-time, Part-time

Expected hours: 30 - 39 per week

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Brackley, NN13 7EP: reliably commute or plan to relocate before starting work (required)

Work Location: In person