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Call Centre Representative
3 months ago
We are seeking a skilled and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries and concerns.
**Responsibilities**:
- Answer incoming calls promptly and professionally
- Provide accurate information to customers regarding products, services, and promotions
- Up sell products or services when appropriate
- Analyse customer needs and offer appropriate solutions
- Handle customer complaints or escalations with empathy and professionalism
- Follow call centre scripts and procedures to ensure consistency and quality of service
**Qualifications**:
- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to up sell products or services effectively
- Ability to analyse customer needs and provide appropriate solutions
Join our team of dedicated professionals today
Pay: From £24,721.89 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Bristol, BS1 1LT: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 08/05/2024