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Call Centre Representative

3 months ago


Bristol, United Kingdom THE CLOUT AGENT LTD Full time

We are seeking a skilled and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries and concerns.

**Responsibilities**:

- Answer incoming calls promptly and professionally
- Provide accurate information to customers regarding products, services, and promotions
- Up sell products or services when appropriate
- Analyse customer needs and offer appropriate solutions
- Handle customer complaints or escalations with empathy and professionalism
- Follow call centre scripts and procedures to ensure consistency and quality of service

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to up sell products or services effectively
- Ability to analyse customer needs and provide appropriate solutions

Join our team of dedicated professionals today

Pay: From £24,721.89 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bristol, BS1 1LT: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 08/05/2024