IT Operator

We have an exciting opportunity to work for the fastest growing multichannel toy retailer in the UK. Our client has over 170 UK stores stretched across England, Wales, Scotland, Northern Ireland, and they are still growing

Due to their growth and success, they are recruiting for an IT Operator to work within the IT Operations Team.The main objective will be to ensure that all the business IT systems are monitored.This will include responsibility for the identificationof interface errors and IT batch processing failures, managing these issues through to resolution.

You will be an experienced support person with a sound understanding of retail IT landscapes and a good understanding of retail business processes.

The role will require out of hours shift work, initially covering 6am to 10pm but evolving over time to 24-hour cover.

**Responsibilities**
- Become the main point of contact for all alerts and problems from all areas of IT.
- Act as a clear communications channel to the support teams of issues highlighted.
- Escalation to management all major operations and production issues.
- Liaising with 3rd party vendors and external support.
- Manage batch and interface jobs.
- Input into problem management and change management.
- Undertake system administration tasks as needed.
- Undertake security patching across all IT systems and follow the IT Change Control process.
- Assist with the running of the annual audit reports and escalate compliance concerns.
- To recommend improvements to enhance the delivery and reliability of production systems.
- Improve production operations by identifying any process that can be automated and highlight to management.

Our client is easily commutable from High Wycombe, Amersham, Beaconsfield and accessible from the M40.

Salary £29K - £31K

The role would suit an IT Operator from a Data Centre background and at least 2 years’ experience in a retail environment.Someone who is highly driven, self-motivated and has good knowledge of retail IT Landscapes.

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