Debt Collector

**Department**: Debt Collector

**Location**:Southampton

An exciting opportunity has arisen for two Debt Collectors to join our Head Office in Southampton.

This role can be worked hybrid.

**Responsibilities**:

- Manage own workload to meet personal and team targets
- Making credit control calls each day
- Taking and processing payments via debit/credit cards
- Be able to promptly identify, record and follow up any customer queries with internal colleagues to ensure these are resolved in a timely and satisfactory manner
- Contribute to the development of Credit Control procedures and driving down aged debt
- Solving payment disputes and communicating with clients where necessary to secure prompt payment(s)
- Escalating to the Credit Control Manager any issues affecting the timely collection of overdue accounts
- Being able to identify and escalate any difficult clients to issue Letter Before Action
- Perform against targets individually whilst contributing to the overall productivity of the team
- Ad hoc duties as required.
**Skills, experience and qualifications**:
**Essential**:

- Seasoned Credit Controller with 3-5+ years of experience.
- Confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism.
- Excellent negotiation and problem-solving skills
- Works well under pressure in a fast-paced, high volume environment
- Excellent verbal & written communication skills
- Detail-oriented and highly organized
- Highly adaptive and open to innovative new technology solutions
- Prior debt negotiation experience required
- Proven team player with excellent interpersonal skills
- Proven ability to multitask, with an eye for attention to detail
- Logical and thorough approach to problem solving
- Able to work on their own initiative and as part of a team
- Punctual and reliable
- Being a tenacious and self-motivated individual
- Able to demonstrate a willingness to learn and develop
- Experience of collecting overseas debt, especially the US and Europe, would be an advantage
- Being able to speak other language(s) desirable
- Being flexible and able to work at staggered start and finish times if required
- Accountancy qualifications are desirable
- Office Skills required - Good Communication and phone skills; ability to draft business letters, create and use excel spreadsheets.
- Computer Skills: Microsoft Windows PC; Microsoft office (Outlook, Word, Excel, SAGE and/or Credit Hound will be an advantage) and being able to copy and scan documents.
**What youll get in return**:

- A collaborative culture of continuous learning to aid progression.
- Private Healthcare Insurance
- Pension Scheme
- Wellness days
- Birthday off after one year length of service
- Creative spacious offices with breakout areas and subsidised canteen
**About AVASK**:
AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Flexible schedule
Schedule:

- 8 hour shift
- Monday to Friday