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Business Support Supervisor

4 months ago

Taunton, United Kingdom Synlab Full time

SYNLAB UK & Ireland have extensive experience of working in partnership with the NHS to deliver and improve pathology services through its existing pathology joint ventures - including Southwest Pathology Services (SPS).

Our team at SPS have been fundamental to the principle of making a positive difference to healthcare within Somerset for 10 years and we have a fantastic opportunity for a Business Support Supervisor to support the operations team of Southwest Pathology Services at our HUB Laboratory site in Taunton. Our Laboratory holds ISO15189 UKAS accreditation and is a HCPC approved training laboratory.

We are dedicated to delivering exceptional support services to our clients and stakeholders. As a Business Support Supervisor, you will play a crucial role in leading our team of support staff to ensure the smooth and efficient operation of our business functions.

**Hours**: 37.5hrs a week / 9am-5pm / Mon-Fri

**The Role**:

- Supervise and mentor our team of support staff and oversee the day-to day administrative operations.
- Provide general office and administrative support for the laboratory and SPS Senior Leadership team.
- Serve as a point of contact for internal and external stakeholders, addressing inquiries and resolving issues in a timely and professional manner.
- Collaborate with department managers to identify opportunities for process improvement and implement strategic initiatives to enhance business support services.
- Record minutes at meetings and distribute them as necessary.

**What we’re looking for**:

- NVQ Level 3 or equivalent level of knowledge in business administration, management, or related field.
- Proven experience in a supervisory or leadership role, preferably in a business support or administrative function.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with team members, clients, and stakeholders.
- At SYNLAB, we believe in nurturing a culture of well-being and ensuring our employees are supported both professionally and personally. That’s why we’re thrilled to offer an exhilarating rewards package, including our incredible Wellbeing Allowance worth up to £1500 per annum for our esteemed team members working in Band 2 - 6 roles. Additionally, for band 5 & 6 roles, where night shift is part of the role requirements, you will receive enhanced night shift payment. For Band 7 - 8c roles, a discretionary team performance bonus payment worth up to 5% of salary per annum._

**About Us**

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
- SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law._