Bar Supervisor

Bar Supervisor

The Bar Supervisor must assist the Hotel Operations Manager in the effective running of the food and beverage outlets within the hotel; ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget. Paying attention to detail in all aspects of the customer journey, giving clear direction and guidelines to team members and leading the team by example.

Responsibilities include involvement in the stock control, including the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing. Ensuring stock items behind the bars are always within expiry date and accurate stock-takes are carried out according to company policy.

A successful Bar Supervisor will be an effective communicator with guests and at all levels of the venue, input new ideas for service and products to maintain competitive and leading edge, whilst monitoring to anticipate and react to customer needs consistently to ensure maximum guest satisfaction.

Main Areas of Responsibility
- Manage beverage stocks and beverage GP in line with budget
- Support the manager in all aspects of operations to ensure smooth running
- Provide training and coaching to all staff to maximise sales opportunities
- Carry out weekly stock takes
- Provide training and coaching to all staff to deliver excellent customer service
- Lead by example

Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
- Seek feedback and invest time in personal development
- Supervise, train and develop others
- Support, encourage and motivate others
- Welcome and embrace change, with a positive attitude
- Look for opportunity to improve areas of the business
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues

**Salary**: £11.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person