Driver/call Centre Operative Nights Weekends

2 weeks ago

Didcot, United Kingdom Go Green Taxis Full time

We are currently seeking an experienced customer service advisor to join our team in our Didcot based call centre working between 6pm-6am. This role has the added duties of being a relief driver at the busiest times of day. There is an increased wage and tips which you will keep for this aspect of the role.

Having the motivation to learn all aspects of the business from our very busy operations centre with the right motivated person will find opportunities to progress over time.

This makes the role incredibly varied and fun

The duties include:

- Providing exceptional customer service, taking details down carefully and ensuring correct orders are processed.
- Following up with any issues and resolving.
- Assisting with the development of the department by contributing ideas.
- Providing front line taxi services during the busy periods.
- Handling Telephone and Internet queries and bookings from public and corporate customers
- Looking after the Echo dispatch system, spotting problems and providing solutions
- Assisting drivers with directions and special instructions
- Ensure cover is arranged for all necessary bookings as and when required
- Ensure workstations are cleaned periodically throughout the day
- Carrying out checks for upcoming bookings
- Ensuring a high level of Customer Services and professionalism always
- Investigating mistakes and taking remedial action
- Being self-sufficient
- Be confident working independently
- Have a keen eye for detail
- Confident working under pressure
- Ensure a high standard of accuracy
- Located within Didcot and the surrounding areas
- Have own transport due to remote office location
- Be available for cover, sometimes at short notice
- IT literate with good numerical and literacy skills
- Full clean driving license for at least 1 year

We sponsor and pay for your taxi license and you should expect to only be in the vehicle for approximately 30% of your time depending on staffing levels in our call centre.

Shifts are working both Saturday & Sunday between 6pm and 6am

**Indie - Recruiter -07496406047 / Martyn - Call centre supervisor - 07496860832**

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£15.00 per hour

Schedule:

- 12 hour shift
- Night shift
- Overtime
- Weekends only

Supplemental pay types:

- Performance bonus
- Tips

Application question(s):

- Have you got any spent/ unspent criminal/ driving convictions?

**Experience**:

- Driving: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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