Building Safety Communications Officer

3 months ago

Camden, United Kingdom One Housing Group Full time

**Building Safety Communications Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Building Safety Team as a Building Safety Communications Officer**:
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods

**The role**
We have a fantastic opportunity for someone to join us in the position of Building Safety Communications Officer in Camden, London.

**Salary**: £33,625, increasing to £37163 after 12 months.
**Location**: Hybrid, with an expected 1-2 days per week in the Camden, London office. Occasional travel will be required to the Liverpool office and building site visits, but the role will primarily be desk based.

Your responsibilities will include:

- Provide high level specialist advice and information regarding cladding and building safety remediation works, Fire Risk Appraisal of the External Walls (FRAEW) process, grant positions and legal proceedings.
- Prepare high-quality responses to informal complaints and enquiries
- Draft high level written correspondence to residents and stakeholders, providing update on legal proceedings and status of cladding remediation works.
- Support the Building Safety/Fire teams to identify learnings from queries that results in continuous service improvement.
- Provide information, advice and assistance to residents and leaseholders whilst major works are being carried out to their homes.
- Provide support in Building Safety Residents Meetings.
- Ensure residents are kept informed about the safety of their building and consulted when possible.
- Liaise with third parties, including Managing agents, freeholders, contractors, about works to be undertaken on buildings and keep track of progress ensuring residents and management are kept informed.
- Undertake resident satisfaction surveys following the completion of projects, including a full analysis of the results.
- Prepare or update process maps and short briefings when required.
- Ability to learn from Housing ombudsman reports and take on board feedback from residents and improve One Housing’s services to residents.
- Ensure the team adheres to Resident Engagement Strategy and Communications Plans for the remediation of residential buildings.

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.
- Previous experience working within building safety in the housing industry (cladding remediation works experience) is ideal.
- High level of IT skills and literacy including proficiency in Microsoft - Word & Excel.
- Enhanced letter writing skills with the ability to adapt information for the audience.
- A proven track record of delivery in a demanding and fast paced environment.
- Enthusiastic about working in a customer services environment and ability to empathise with residents.
- Excellent attention to detail and ability to work well under pressure and to tight deadlines.
- Demonstrable experience of working collaboratively with senior management. Readily accepts responsibility.
- Display a flexible approach to work.
- Shows initiative in proposing service improvements.
- Ability to work with others to obtain information.
- Good record keeping skills.

**The offer**
- **Salary**:£33,625
- **Your **holidays are important to us. **Take up to 28 days annual leave plus bank.
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each.
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer
- **Well **done **With our colleague recognition programme, you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart. **

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