Credit Controller

**Job Purpose**

To provide credit control and administrative support to the B2B & D2C sections of the business. To work closely with Customer Service, Area Managers and wider business to maintain customer accounts and management of allocating D2C payments and to identify and solve any issues in a timely manner.

**Key Accountabilities**

D2C Sales Ledger management and Credit Control functions to include:

- Drawing down and posting receipts from the company’s payment portals to the finance system for all currency bank accounts.
- Monitoring & control of D2C payment platforms.
- Matching and allocating payments to invoices and credit notes.
- Early identification of payment and refund issues. Liaising closely with Customer Services to ensure timely resolution.

**B2B Sales Ledger management and Credit Control functions to include**:

- Manage B2B credit control and administration.
- Manage accounts receivable inbox and communications. Responding to customer queries promptly.
- Reconciliation of customer accounts as required.
- On-going review of orders on credit hold.
- Sending out month-end account statements.
- Posting bank receipts and allocating against customer accounts.
- Any other duties as deemed reasonable by line manager.
- Monitoring aged debtors and participate in reviews.
- Monitoring B2B & D2C account transactions to identify and prevent fraudulent activity.

**Qualifications, Skills, Knowledge and Attributes Required**

**Qualifications**
- Clean driving licence is preferred

**Skills**
- Problem-solving
- Analytical and data reporting
- Interpersonal
- Organisation, planning, time management and prioritisation
- Teamwork
- Customer Service
- IT Literacy including MS Office especially Excel

**Knowledge and Experience**
- Preferred high volume transaction experience
- Knowledge of SAGE & SAP desirable
- Process improvement & change management
- 2+ years in a similar role is essential
- European credit management and customer payment portal experience would be useful
- Knowledge of developing and maintaining Excel spreadsheets across multiple data sets.

**Attributes**
- Self-motivated
- Flexible
- Determined
- Logical mind
- Methodical
- Consensus builder
- Personal drive
- Results orientated
- Integrity and strong business ethics

**Required equipment**

Laptop (provided by Ariat)

**Key Results Required**

100% delivery of departmental tasks and individual responsibilities

100% delivery of KPIs as identified via Successfactors