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Training Officer

4 months ago

Cheadle, United Kingdom Freedom Group Full time

How does working 4 days for the same salary as 5 sound? No really, there’s no catch.

We’re a great bunch here at Freedom Services, and we’re all about looking after our employees. Which is why we’ve recently launched a 4-day working week for all staff.

Freedom services are going through an exciting phase of growth, and we’re looking for enthusiastic and motivated people to join our team.

As part of our team you’ll also get some amazing benefits.

Does this sound like your kind of place to work? Here’s what we’d like from you

**About us**

We are the Freedom Group and we're passionate about what we do; protecting people, their property, their valued possessions, and the things they love. We provide a range of services to business partners and customers including insurance underwriting, distribution of insurance products and management of motor claims.

Our team is based in Cheadle, Cheshire but we've adopted a successful hybrid approach where remote and flexible working is very much at the forefront. In addition to a competitive salary, we provide a range of great benefits including:

- Free eyecare vouchers
- Private healthcare after 6 months service
- Enhanced Maternity & Paternity policy (qualifying period)
- 23 days holiday per year rising to 25 days after 2 years’ service in addition to bank holiday
- Paid day off for your birthday
- Company pension contribution
- Social events throughout the year
- Company discount scheme
- Death in service policy

As an employee of the Freedom Group, you will find a fun working environment and an inclusive culture where everyone feels valued and respected, and we're looking to add some new faces to our growing team.

**The role**

The Training officer is to equip staff with the knowledge, practical skills and motivation to carry out work-related tasks within the business. Help with the on-going, long-term development of employees' skills, enabling them to fulfil their potential within the organisation.

**Key Duties and Responsibilities**
- Helping line managers, Learning & Development Business Partners and other trainers solve specific training issues, either on a one-to-one basis or in groups
- Be able to produce detailed and high level Learning Needs Analysis and Approach
- Design and run new starter inductions, mandatory training, and project learning interventions
- Be able to Storyboard and create interactive e-learning solutions
- Manage the LMS System
- Record training delivered
- Ensure that all regulatory training requirements are met in the department
- Evaluate training and development interventions, amending and revising programmes as necessary, to adapt to changes in processes and the work environment
- To communicate with the relevant department managers/agents to highlight issues that may have a detrimental effect on the quality of service provided or affect the businesses reputation.
- To undertake other such duties related to the work and appropriate to the post, as directed by the Learning & Development Manager
- To support the Learning & Development Manager and substitute in their absence.
- To ensure that all legal and regulatory requirements are adhered to including the protection of client data
- To build bespoke Learning & Development initiatives for the various business functions across the wider group.

**Qualifications and Education Requirements**
- Educated to at least GCSE level
- Preferably have a training qualification at level 3

**Essential Skills**
- Understanding of the Learning Life Cycle and Change Process
- Experience of working in Learning & Development including learning product creation and facilitation skills for at least 2 years
- Experience of delivering training through in a variety of situations i.e. coaching, buddying, facilitation, e-learning
- Outstanding interpersonal skills, with the ability to communicate effectively both written and verbally
- Experience in a training or management role where you have provided training to groups of individuals
- Experience of working within a contact centre environment
- Good I.T skills and familiar with Powerpoint, Teams, e-learning software and an LMS system
- Be able to engage and coach individuals on a 121 basis and provide coaching in a manner that will empower the individual to understand the decision-making process
- Experience identifying training needs and designing training to suit individual and group requirements
- An excellent communicator, able to provide constructive written and verbal feedback
- Can plan and prioritise to consistently achieve targets
- Flexible and adaptable, able to embrace and champion change at short notice
- Able to prepare and deliver learning interventions to small and large groups

**Desirable skills**
- Insurance Based Qualification (Cert CII etc) desirable
- Experience of working within the motor vehicle insurance industry

**Other Duties**
- To work positively and inclusively with all colleagues, customers and business