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Front Office Patient Administrator

4 months ago

London, United Kingdom Isokinetic Medical Group, London Full time

JOB TITLE: Front Office Patient Administrator

JOB TYPE: Full-time

START DATE: 1st May 2024

HOURS: total 40 hrs per week (1 Saturday morning per month). Shifts to be defined.

LOCATION: 11 Harley Street, London, W1G 9PF

JOB BRIEF:
The role is integral part of the Administration Team at Isokinetic Medical Group - FIFA

Medical Centre of Excellence.

Our thriving Sports Therapy Medical Centre of excellence is looking for a front office Patient

Administrator who can take over the administrative duties involved with coordinating patient

and physician schedules as well as bookkeeping, file management and office organisation.

The job includes significant amounts of multi-tasking, ability to comfortably work under

pressure in a fast-paced environment, a strong concept of team work and a compassionate

and discrete attitude towards our Patients with superb time management and record-keeping

skills.

To ensure a smooth running of the Clinic the Receptionists should be also confident,

professional and reliable with fantastic communication and interpersonal skills.

MAIN DUTIES/RESPONSIBILITIES:

- Centre opening and closing.
- Greet patients upon arrival, sign them in and obtain insurance information and any

other necessary data
- Provide patients with intake and new patient forms as well as copies of our office

policies and legally required documents
- Process payments
- Provide patients with support and guidance as needed
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Maintain confidentiality of all doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activates.
- Assist with admissions/treatment as per agreed protocols.
- Complete accurate documentation and reports

**REQUIREMENTS**:

- Innovative thinker with strong conceptual and problem-solving skills.
- Strong organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to use discretion while working with sensitive information.
- Passionate about healthcare excellence.
- Ability to handle a fast-paced environment and prioritise tasks based on importance
- Excellent communication and problem solving skills.

BEHAVIOURS:

- Customer service attitude
- Professional attitude and appearance
- Attention to Detail and Accuracy
- Results Orientated
- Teamwork
- Strong work ethic
- Availability
- Proactivity
- Ability to resolve problems
- Good listener and collaborative
- Good time management skills and organised in planning tasks

Salary preview: £27,200.00 gross per annum, plus variable bonuses and carreer chances

**Job Types**: Full-time, Permanent

**Salary**: £27,200.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)
- Italian (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

Application deadline: 22/03/2024
Reference ID: Front Office Patient Administrator
Expected start date: 01/05/2024