Front of House Receptionist

**Job Title**

Front of House Receptionist
**Job Description Summary**

Cushman and Wakefield are looking for an enthusiastic individual to join their team as a Front of House Receptionist, covering 2 of their sites in Newcastle.

Your responsibilities will be to deliver a first class Front of House experience, welcoming clients and visitors in a professional and friendly manner.

As a Receptionist you will be providing a safe, seamless and integrated service within the building. You will work along side the security and workplace experience teams as the initial touchpoint upon client and guest arrival.

**Your main responsibilities will be**:

- Develop client relationships and drive customer workplace excellence.
- Ensure all visitors and colleagues are signed in as specified by the Client / property procedures
- The Front of House area is maintained to an excellent standard reporting any failures on the Help desk system.
- Assist with preparation of meeting rooms for Meetings and Events as required
- Completion of daily Meeting Room checks - ensuring workspace is professionally presented
- Support Workplace Experience Lead in completion of site audits, inspections and daily floor walks as required.
- Engage with Workplace Experience delivery teams/ contractors to schedule repairs and investigate faults and ensure reactive tasks are responded to within Service Level Agreements
- Comply with Health, Safety and Environmental policies
- Actively listens to requests from internal and external clients and provides timely assistance with careful attention to detail
- Encourages colleagues through constructive feedback and transfer of knowledge
- Addresses issues/queries quickly and accurately
- Makes informed decisions and takes responsibility for outcomes
- Good understanding of H&S and risk awareness

This role is pivotal in ensuring a positive first impression and that the client and visitor workplace journey is memorable and effortless.