Client Relations Executive

2 months ago

Milton Keynes, United Kingdom BSI Full time

Great that you're thinking about a career with BSI

In your role as a Client Relations Executive, you will utilise your exceptional customer service skills to proactively contact our existing clients to identify any issues with our service and product offerings. You will work collaboratively and consultatively with our clients, identifying the best way to retain their business and taking the appropriate action to maximise client retention and client satisfaction.

Additional responsibilities include:
- Conduct proactive call processes to identify any client concerns that if unresolved, could lead to client attrition.- Collaborate with internal teams to develop our product offering to clients.- Effectively utilise client feedback to prevent issues occurring in the future.- Discuss how we can support in any issues that clients may have, promoting the full suite of BSI services - training, webinars, ACP, CSIR testing etc.- Assist with client issues, both external and internal, and respond to enquiries in a timely manner.- Proactively ensure that SLA’s and KPI's are met.- Collaborate with other areas of the business e.g. Sales, Operations, Finance, Marketing etc. to support retention clients and resolve pain points.- Complete daily workflow driven activities to ensure all tasks are completed on time.- Record accurate data from calls to help identify trends and process improvements.

To be successful in this role, you will have:
- Previous experience in customer-focused or sales roles, ideally in a retentions or sales environment.- The ability to provide solutions to client issues.- A strong focus on building and maintaining client relationships.- Previous experience of achieve targets and objectives.- The ability to negotiate and influence outcomes.- The ability to remain calm and professional in high-pressure situations.

Our Benefits

We offer a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

D&I Policy
- BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive._

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

L1-SC1

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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