Client Relationship Executive

2 weeks ago

Poole, United Kingdom Windfall Brands Full time

**Company**

Since 1997, Windfalls has been helping new and established brands succeed on the shelves in supermarkets, in petrol stations, behind the bar, and on menus all over the UK.

We are proud to work with brands that stand out. Our legacy helped create the fruit cider category 10+ years ago and we continue to grow the CBD, fruit juice, snack, alcohol, mixer and health and beauty categories today.

Our experienced sales team work across all trade channels in the UK; from supermarkets to the licenced on trade, healthcare, highstreet, and to “Food to Go”. Our brands can be found in everywhere from Starbucks and the staff restaurants of Google and Twitter, Holland & Barrett and Boots.

We have an imaginative, inquisative and fast paced team that are passionate about the brands we represent. Working in the FMCG/CPG world, you too will be osessed with brands, shelves, packaging... and everything inbetween.

You may already be a Account Manager in FMCG or a Client Manager in a digital agency looking for a company where you can make a real difference (you will and must in this important role) and are aiming to become a Client Manager in 2-3 years time. It’s the person as much as the experience that counts. If this sounds like you, we look forward to hearing from you

**Title**

Client Relationship Executive

**Purpose**

Supporting role in managing development of client relationships to achieve profitable sales and distribution of our clients’ products within the UK.

**Type**

Full Time, Permanent

Office Based, Poole, Dorset

**Qualifications**

Sales / Account management (min 2 years)

Retail / FMCG experience (preferred but not essential)

Good standard of maths and English

**Reporting To**

Senior Client Manager

**Direct Reports**

None

**Salary**

£25,000 - £27,000 per year

**Benefits**

28 days holiday per year - inclusive of bank holidays

Company Pension

Bonus Scheme

On-site Parking

Sick Pay

Work From Home (1-2 days per week if desired, after probation period)

**Key Areas of Responsibility**
- Work closely with Windfall Brands Senior Client manager to develop and deliver client/brand growth strategies
- Achieve key business objectives as agreed with line manager and clients
- Prepare and lead client update meetings, with varying frequencies
- Manage and be the lead contact for multiple clients:

- Manage and report on annual trade promotional budgets
- Provide clients with sales analysis
- Achieve and maintain company administrative standards
- Carry out any other reasonable task or tasks in connection with the job function, as requested by line manager
- Closely work with Windfall Brands customer business management team to update and provide them with:

- The data needed for effective sales gap analysis and range review recommendations
- Relevant trade presentations and sales aids
- Category solutions (planogram recommendations / POS)
- Insights on monthly data
- Liaise with Customer Business Managers and manage the input to ensure an accurate rolling 12-month sales forecast

**Professional Competencies**

**Career Experience**
- Minimum 2 years sales / account manager experience or 1 year client management role
- Experience of working with clients ideally within sales, trade marketing or category management (preferred but not essential)
- Experience and understanding of grocery trade sectors (major multiples, convenience, high street retail, value retail, cash & carry, quick commerce etc.) Preferred but not essential
- Understanding data: read/manipulate data
- A good standard of education including maths and English

**About You**
- Meetings with colleagues and clients will take place via phone, virtual video and in person; confidence and an approachable manner are key communication strengths
- The ability to problem solve, rationally and quickly
- Organizational skills are imperative as you will juggle many brands within different categories
- Having initiative, ability to work autonomously to manage your own responsibilities
- Intermediate level of Microsoft Word/Excel and PowerPoint are essential

Windfall Brands will help you to develop skills in the following areas:

- Use PowerPoint to an intermediate level to create and adapt impactful presentations for trade and client reviews
- A basic understanding of the key financial measures that drive effective performance, including ROI calculations, promotional evaluation, return on capital employed and sales modelling, Windfall Brands will develop your commercial acumen
- Understanding of the core principles of category management and the ability to utilize these in client recommendations and proposals.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute

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