System Support Technician

4 weeks ago

Chester, United Kingdom Adecco Full time

**Summary** Ready for a new challenge? A fantastic opportunity has become available for a **System Support Technician**

On behalf of **ENCIRC**, Adecco are recruiting fora System Support Technicianto join the ever-growing, highly successful manufacturing plant in Elton, Chester.

**Package** **Salary: £33000 - £36000**

**Benefits you'll love**:

- Consolidation of bonus payment into basic pay in January 2024
- Annual leave package, additional days holiday awarded for long service
- Free onsite gym for all employees
- Enhance Reward Platform with 100s of discounts at restaurants and retailers
- Employee Well-being benefits
- Social Club
- Pension scheme
- Employer Funded Health cash plan for claiming back money on routine treatments
- Health Insurance Options
- Accident Insurance Options
- Professional Development Planning with onsite HR team
- International organisation with plenty of opportunities

**Work Pattern**: Mon-Thurs 8-5 Fri 8-2.30

**Main Responsibilities** The Systems Support Technician is responsible for providing support to the business for warehouse automation and connecting systems providing investigation and root cause analysis for any system issues.

Creating and maintaining KPI measures and supporting the smooth running of the warehouse systems and automation. This will take the form of system governance and compliance to ensure that process and systems are being used as designed.

Working with all the Automations System Controllers to provide a robust level of support for Autostore/SAP and other connecting logistics servers.

**Key Accountabilities**:

- Ensure all work carried out is in accordance with Encirc Health & Safety operational procedures
- Identify and maintain system compliance dashboard and KPI's
- Second line support for all Autostore calls
- Manage local support tickets through Remedy Force support Portal.
- Weekly meetings to review calls and KPI's with TBA and ASC's
- Investigate and root cause any system issues escalated to 2nd line support
- Work with ASC Team to create daily/weekly/monthly scorecard and review
- Work with internal customers to ensure visibility and understanding of AW system performance
- Create and coordinate system testing in accordance with suppliers instructions, create visibility and maintain communication to all relevant departments
- Control the implementation of changes, and relevant training required, aligned to Training and Development
- Identify and implement innovative ideas for improvements to the warehouse operations. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
- Actively engage with the continuous improvement team and all activities around the role
- Experienced in automation and warehouse operations
- Proven ability to coordinate across teams
- Computer literate in word processing, spreadsheets & graphic packages
- Good written & oral communication skills
- Literate & numerate
- Knowledge of applicable legislation
- Experience with Autostore is **desirable, but not essential**
- Experience with Oracle SQL reporting is **desirable but not essential**
- ISTQB testing qualification or testing experience is desirable

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