Small Works Supervisor

6 months ago

Lossiemouth, United Kingdom Mitie Full time

**The Role - Building Supervisor**

Would you like to work for one of the UK's top employers? Are you an individual who takes pride in delivering an excellent service?
- Planned Preventative Maintenance (PPM)
- Managing the Statutory & Mandatory Compliance of Station Buildings
- Delivery of Reactive & Remedial Works
- Future Defence Infrastructure Services Asset Team Engagement
- Assist in the Delivery of Low Value Project Works and Supply Chain Management

**Main Duties**

Responsible to the Establishment Manager for the day-to-day delivery of compliant and effective facilities.
- Monitor Supply Chain work teams to ensure suitably qualified and experienced operatives are directed to relevant tasks and ensure that all operatives have the appropriate equipment and skills to perform tasks.
- Monitor Supply Chain service delivery, quality and safe working to ensure all Key Performance Indicators are achieved.
- Accurately record and maintain all necessary information.
- Resolving client, operational and commercial queries relating to contracted delivery.
- Monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Requesting and updating quotations for corrective works, issuing purchase orders for materials and subcontract orders.
- Administration of remedial work order submissions onto the client system and workflow to relevant departments.
- Understand commercial requirements on contract and scope limitations and keep up to date with changes.
- Conduct work audits and respond accordingly.
- Safety reporting and audits.
- Administration remedial work order submissions and ownership through to completion.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- Be aware of the business continuity plan for the part of the business you work in.
- Attend training and other meetings as required and to make specific training needs known to line management.
- Ensure, as far as reasonably practical, that all our supply chain contractors working within RAF Lossiemouth and associated sites observe the requirements of JSP 375, following a permit system and work closely with the Mobile Authorised Persons team to ensure compliance.
- Understand operational priorities of the Head of Establishment (HoE), develop and maintain close working and effective relationships with Defence Infrastructure Organisation (DIO) and end users to pro-actively support site activities and provide professional and technical advice as required.
- Support the Helpdesk in responding to requests for professional and technical advice.

**What we are looking for**

Someone who believes in and follows the Mitie ethos, with a passion for delivering the exceptional everyday.
- Excellent communication and interpersonal skills.
- Ability to solve problems and make decisions.
- Planning, directing and controlling activities in an operational environment.
- Able to influence and negotiate effective delivery within the remit of the (FDIS) Mitie contract.
- Highly organised with good attention to detail and administration skills.
- Able to work on own initiative and manage own workload.
- Competent in using Microsoft Office suite especially Excel.
- Well organised and prepared to be flexible in their approach.
- Familiar with different types of building engineering and safety systems.
- Experience in a particular FM and planned service, the management of internal multi skilled service delivery teams, or relevant experience in a similar role.

**Training and Qualifications**

Knowledge skills and experience within the Facilities Management environment, trade scheme or relevant experience would be beneficial.

Management level qualification in H&S and Environment (e.g. SMSTS, IOSH, NEBOSH), or be willing to undertake once in role.

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