Microsoft 365 Support Analyst

2 weeks ago

Edinburgh, United Kingdom Lorien Full time

**Microsoft 365 Support Analyst**
**Edinburgh**
- Supporting migration of users from Microsoft Exchange on-premises to Microsoft Exchange Online.
- Supporting and helping users with setup of corporate Apple and Android mobile devices.
- Identifying and resolving issues with corporate mobile devices.
- Management of mobile device estate.
- A commitment to continual service improvement; you will be willing to challenge established practices, using evidence to deliver a better service to our customers. This will include streamlining processes and reducing costs to ensure you can focus on deliveringsupport for new business critical technologies.
- The ability to communicate and engage with people across a range of grades and knowledge, quickly grasping the issues and providing answers in a non-technical format as appropriate.

**Essential Competencies Required**
- Supporting and configuring corporate iOS and Android mobile devices.
- Identifying and resolving issues with corporate mobile devices.
- Using mobile device management tools e.g., Microsoft Intune, Samsung Knox, BlackBerry UEM.
- Supporting users using Microsoft 365 apps and services e.g M365 apps (Office), Teams.
- Microsoft Exchange Online.
- Communications and Engagement
- Analysis and Use of Evidence
- Improving Performance

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