IT Apprenticeship

Voice Engineer stands as a pioneering force of information technology innovation. Their overarching goal is to transform information technology for its customers.

Distinguished for their expertise, Voice Engineer specialises in the conception, refinement, and implementation of cutting-edge solutions tailored for businesses across different industries, ranging from entertainment to healthcare.

They are on the lookout for an enthusiastic Level 3 IT Apprentice to join their core of tech enthusiasts. If you harbor a thirst and curiosity for the intricate world of IT, continuous learning, and have an aspiration to mold communication technology, this apprenticeship serves as your gateway to triumph

In this role, you’ll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Utilise Kaseya (ticketing system) to support IT issues and keep track of updates
- Escalate IT issues
- Support with password resets and comply with other security measures such as two-factor authentication, install and configure anti-virus systems.
- Comply with Service Level Agreements
- Diagnose issues utilizing tools such as Event Viewer and Wireshark

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours & Benefits**:

- Monday - Friday 9:00 AM - 5:00 PM
- £15,000 Per annum
- 20 Days holiday + bank holidays
- Additional holidays for length of service
- Parking on site
- Team social - lunches etc.

**Desired Qualities, Skills and Knowledge**:

- A burning passion for technology and a genuine interest in IT.
- Enthusiasm to learn and a proactive attitude toward acquiring new skills.
- Strong problem-solving abilities and the ability to think creatively.
- Excellent communication skills to collaborate effectively within the team.
- Basic knowledge of IT fundamentals and networking concepts.
- Grade 4/C in GCSE Maths and English or Level 2 Functional Skills

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- LIVERPOOL

Postcode
- L22 0LG

Programme
- ICT Support Technician - Level 3

Salary
- £15,000.00

Reference
- J-009508