Customer Operations Apprentice

4 weeks ago


Hayes, United Kingdom Multiverse Full time

The Electric Car Scheme is the first offering from Net Zero Choices. They believe that each person wants to make choices to achieve a net zero future. People are limited by information, access, price and complexity - this is slowing down progress globally.They strive to create 'no brainer’ decisions for everyone to transition to net zero, at an affordable cost. The Electric Car Scheme is founded by Thom & Tom (ex-Funding Circle and The AA) and is backed by a Seedcamp (early investors in Revolut and Transferwise)as well as angel investors including founders of Monzo, GumTree, Peakon, ComplyAdvantage, Look After My Bills and Funding Circle. Take a look at our TikTok 'electriccarscheme'

**A typical day**
- You will be one of the first to join our Customer Operations team and be responsible for shaping the future of the department
- Ensuring our customers receive a 5* experience during the lifetime of their lease
- Assisting on the delivery process for customers and providing regular updates
- Communicating with customers throughout the customer journey
- Providing customers with monthly scheme documentation and support
- Supporting the sales team with process improvements and quality assurance
- Support the Customer Operations team by keeping our stock lists up-to-date and keeping on top of industry stock and delivery trends
- Managing supply data and assisting with invoicing process
- Support with data analysis and assist with the management of quality assurance data
- Ensuring we provide a 5* service to our customers through the management of a ticketing system

**You must have**
- GCSE English & Maths 4-9 (C-A*) or equivalent

**Skills needed** | Communication | Resilience | Initiative

Good people skills & excellent written and verbal communication skills
You love to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver
Highly motivated and driven to be part of a growing, successful team
Excellent organisational skills and attention to detail
Company values:

- Reach for The Stars
- One Team
- Care for The Customer (and each other)
- Equal in Opportunity
- Progression - everyone deserves to be recognised and we believe being in a start up that offers a great opportunity to fast track your career

**Perks and benefits** | Amazing location | Casual dress code | Enhanced parental leave | Equity/Share options | Flexible working hours | Gym membership | Multiverse Community Hub | Multiverse community | Pension | Social events


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