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Customer Service Officer, Premier Banking

4 months ago

Edinburgh, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Officer, Premier Banking
- This is an exciting opportunity to join a growing business to support our telephony teams delivering an excellent service to our Premier Banking customers, keeping their needs and financial goals in mind at all times
- You’ll take real ownership of every enquiry, delivering a memorable and personal conversation
- We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience
- You’ll match your desire for customer service with the motivation to develop and succeed with us, and in return we'll offer you opportunities to progress, in a fast paced and engaging environment

**What you'll do**:
You’ll also be:

- Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable service
- Building strong relationships with customers, following up on interactions with them
- Continuing to develop and build your knowledge, as you'll be taking calls which range in complexity
- Improving processes and procedures to maximise customer satisfaction and efficiency
- Delivering good customer outcomes, reviewing their needs and supporting with your recommendations

**The skills you'll need**:
Ideally, you'll have experience working in customer service, but it isn't essential. It's more important that you have strong communication and listening skills, and the empathy to provide the very best solutions.

We’re also looking for you to demonstrate:

- The commitment to go the extra mile for our customers, providing a truly personal service
- The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail
- An enthusiasm for developing new skills and taking on new responsibilities
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good numerical and organisational skills

**What else you'll need to know**:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

Your hours of work are likely to be between 7am and 9pm over 5 days, including one day out of every four weekends. We’ll discuss your hours in more detail with you during your interview.

You'll enjoy a comprehensive structured training programme, on-going coaching and support to enhance your development and open up progression opportunities. Once fully trained we will focus on your development with multiple bespoke specialist teams available within the department. When you're ready, we’ll help take your career to the next level.

**How we'll reward you**:
**Salary**: You’ll join on a competitive starting salary of £22,410, in addition you’ll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays.