Apprentice Clerical Officer

The Apprentice Clerical Officer will provide efficient and confidential administration for Admissions
- Receive and process telephone messages in accordance with protocols.
- To action departmental post in a timely.
- Deal with enquiries from the general public and other disciplines of staff regarding queries from within the team.
- Display a professional attitude at all times when dealing with the general public and colleagues alike.
- To schedule patients’ appointments that are attending the Pre-op department, allocating them to the appropriate member of staff and clinic.
- To gather correct patient notes to the correct department.
- To Cover any other jobs relevant to your role.

The post holder will also be expected to undertake a Level 2 Customer Service Apprenticeship.

This is a training post working full time (37.5 hours) across Monday to Friday. The post will come to an end on completion of the training programme, when it may become permanent as a Band 2 post.
- Provide administration support to the Admissions.
- Inputting and extracting information to and from computer based.
- Access other IT databases for previous involvement and obtaining information as necessary, liaising with Trust staff and other parties as necessary.
- Liaise with IT and other departments as required.
- Act as first point of contact for all communications to the department and deal with all such communications appropriately, including sensitive issues.
- Deal with enquiries from Trust staff, service users, patients and their relatives, outside organisations and the public. Both face to face and by telephone.
- Clerical duties within the department include typing, filing, processing incoming and outgoing mail - redirecting as required, photocopying etc.
- Order replacement photocopier and computer hardware as.
- Provide cover for colleagues in periods of absence.
- Attending meetings as required.
- Attend and participate in all training opportunities.
- Maintain the workplace in accordance with the Health and Safety at Work Act (1974) and comply at all times with the Trust policies and procedures.
- Any other tasks as requested by Line Manager / IDT Manager or Service.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
- Receive and process telephone messages in accordance with protocols.
- To action departmental post in a timely manner.
- Deal with enquiries from the general public and other disciplines of staff regarding queries from within the team.
- Display a professional attitude at all times when dealing with the general public and colleagues alike.
- To schedule patients’ appointments that are attending the Pre op department, allocating them to the appropriate member of staff and clinic.
- To gather correct patient notes to the correct department.
- To Cover any other jobs relevant to your role.